This position provides thought leadership for digital platform strategy, establishes governance frameworks, and ensures U.S. commercial needs are represented in enterprise and global forums. The Sr Manager influences decision making across business units and drives adoption of commercial technologies and processes at scale.
This is a hybrid position, and the selected candidate will be required to work onsite in the Lake Zurich, Illinois office 3 days a week.
Salary Range: $130,000 - $160,000 per year
Position is eligible to participate in a bonus plan with a target of 14% of the base salary. Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.Responsibilities
Digital Platform Execution & Enablement
- Drive execution and continuous improvement of core commercial platforms, including Salesforce, Marketing Cloud Account Engagement, Marketing Cloud Engagement, Contract Lifecycle Management (CLM), and related tools.
- Translate strategic roadmap priorities into executable plans, timelines, and outcomes for U.S. teams.
- Identify system, workflow, and integration improvements to enhance usability, efficiency, and commercial impact.
- Lead strategic direction for platform enhancements, aligning priorities across IT, vendors, and business stakeholders.
Lead Management, Omnichannel & Process Optimization
- Own and optimize end-to-end lead management processes, ensuring alignment between marketing, sales, and global standards.
- Lead cross‑functional alignment with Sales, Marketing, and Commercial Excellence to design, optimize, and govern omnichannel orchestration strategies.
- Drive standardization of intake, segmentation, campaign execution, and performance measurement processes.
- Drive enterprise visibility into commercial performance by defining reporting standards, automating insights delivery, and aligning KPIs across functions.
Data, Analytics & Insights Enablement
- Partner with Data Transformation and Analytics teams to operationalize dashboards, segmentation frameworks, and campaign analytics.
- Identify data quality, integration, or governance gaps and drive resolution in collaboration with IT and data owners.
- Enable actionable insights for sales and marketing teams to improve targeting, engagement, and follow-through.
Governance, Change Management & Adoption
- Support and enforce governance frameworks for digital platforms, ensuring compliance, scalability, and consistency with global standards.
- Lead change management activities for assigned initiatives, including stakeholder engagement, communications, and readiness planning.
- Partner with Commercial Enablement and Training teams to ensure platforms are operationally ready for rollout and adoption.
Innovation, Automation & Continuous Improvement
- Execute approved AI, automation, and innovation initiatives in alignment with global strategy.
- Lead U.S. pilots or proofs-of-concept for emerging capabilities, supporting evaluation and scale decisions.
- Continuously identify opportunities to improve operational efficiency, customer experience, and system performance.
Cross-Functional & Global Collaboration
- Act as a primary execution partner between U.S. Commercial teams, IT, Data, and Global program teams.
- Represent U.S. execution needs in global working sessions and initiative forums.
- Proactively surface risks, dependencies, and escalation items to leadership with recommended paths forward.
Vendor & Program Management
- Monitor delivery quality, timelines, and outcomes; support budget tracking and forecasting activities.
- Ensure deliverables meet business, technical, and compliance requirements.
Additional
- Completes all training requirements, including all department-specific, compliance training, etc.
- Participates in any and all reasonable work activities as assigned by management.
- All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.
- Bachelor’s degree (focus in Marketing, Communication, Advertising, or digital applications preferred)
- 10+ years related experience with a minimum of 5 years’ experience with digital, informatics, and/or healthcare technology.
- Experience working in a highly regulated industry (i.e., pharmaceuticals, life sciences, finance, insurance, banking).
- Excellent organizational skills accompanied with strong project management, and planning skills.
- Experience collaborating with digital marketing to establish user requirements.
- Strong analytical skills in Digital Marketing, Ecommerce & digital optimization.
- Solid interpersonal and effective communication skills (verbal and written) with internal stakeholders and outside agencies, partners, and vendors.
- Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook), and other database/ERP concepts (i.e., SAP, Salesforce.com); advance experience in Google Platforms and Adobe Experience Manager
- Able to manage and prioritize multiple complex projects with demonstrated time management skills.
- Demonstrated ability to prioritize and execute tasks in a fast-paced dynamic environment.
- Ability to collaborate effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information.
- Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
- Ability to work flexible hours and weekends to meet business/customer needs.
We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
Top Skills
What We Do
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion, and clinical nutrition. The company’s products and services are used for the therapy and care of critically and chronically ill patients. Its product portfolio comprises a range of highly complex biopharmaceuticals, clinical nutrition, medical technologies, and I.V. generic drugs. Within biopharmaceuticals, Fresenius Kabi offers, among others, biosimilar drugs with a focus on autoimmune diseases and oncology. The company’s clinical nutrition offering includes a wide selection of enteral and parenteral nutrition products. In the segment of medical technologies, its offering includes vital disposables, infusions pumps, apheresis machines, cell therapy devices, and more. Fresenius Kabi puts essential medicines and technologies in the hands of people who help patients and finds the best answers to the challenges they face. Following its strategy “Vision 2026”, which is a key part of the #FutureFresenius program of the Fresenius healthcare group, the company is furthermore committed to increase efficiencies in the therapy and care of patients and improve access to high-quality healthcare around the globe. Fresenius Kabi aspires to be leading globally in its product segments – all for the benefit of patients, its customers, and its stakeholders. Fresenius Kabi Community Guidelines and User Information: https://www.fresenius-kabi.com/social-media-terms-conditions Imprint: https://www.fresenius-kabi.com/imprint
