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Position Summary
The Sr. Manager of Clinical Change Adoption and Readiness will support transformational and operational priorities across the organization by strengthening change management through change readiness, adoption planning, stakeholder engagement, and implementation support across complex initiatives. This role partners closely with business, technology, operational, and communications stakeholders to improve how change is understood, supported, and adopted across impacted teams. A significant portion of the role is dedicated to helping OneCM and related transformation efforts move forward through structured change planning, readiness checkpoints, stakeholder alignment, Pioneer team network engagement, feedback integration, and adoption support. Success in this position requires strong cross-functional coordination, change management discipline, business acumen, leadership-facing communication, and the ability to influence progress and readiness without direct authority.
Location
- This is a hybrid role working some days at home and others in the posted job locations.
Change Readiness and Adoption Planning
Lead change management readiness and adoption planning across complex transformation initiatives, including OneCM-related workstreams
Assess change readiness, current state adoption and identify resistance across impacted clinical teams
Oversee Pioneer SME teams across lines of business support early engagement, readiness, adoption, and feedback gathering across impacted areas for Medicaid, Medicare, and Commercial lines of business
Develop and maintain change management plans, clinical engagement approaches, and adopt strategies that support behavior change
Translate strategies, learnings, activities into practical clinical change management playbooks
Create various feedback loops and identify barriers to adoption, areas of resistance, and readiness gaps, and translate them into practical support plans and mitigation actions
Help ensure change management readiness activities are sequenced appropriately alongside project and implementation milestones
Stakeholder Engagement and Business Alignment
Partner with clinical operation stakeholders to align on change impacts, support needs, and readiness priorities
Build and maintain strong working relationships across impacted teams to improve engagement, trust, and follow-through during periods of change
Build and maintain feedback loops through Pioneer teams, champion networks, and stakeholder engagement channels to improve readiness planning and adoption support
Partner with Learning and Performance for ongoing planning, readiness actions, and implementation support
Facilitate discussions that clarify clinician concerns, readiness risks, and support needs across complex, cross-functional initiatives
Help ensure leaders and impacted teams have the context, support, and alignment needed to move through change effectively and create playbooks for ongoing support
Support broader feedback loops that bring stakeholder input into change planning and implementation decisions
Change Support Execution and Readiness Coordination
Coordinate change-related activities such as readiness for change using the AKDAR modality, readiness checkpoints, stakeholder follow-up, training support alignment, and implementation support planning
Partner with project and business teams to ensure change-related deliverables are visible, organized, and aligned to broader program timing
Support issue triage and action planning for readiness, adoption, or change-related concerns that could affect delivery
Help translate broader program direction into practical change actions for impacted stakeholder groups
Reinforce follow-through across workstreams so change support remains coordinated and actionable
Leadership Visibility and Change Reporting
Prepare concise leadership-facing updates that summarize readiness status, adoption risks, common resistance themes, and support needs
Support the development of feedback loops through communication trackers, and communication-readiness activities that reinforce visibility into progress and resistance
Help translate feedback loops into gaps/gains reporting with clear signal for leadership discussions to and build leadership playbooks
Support the development of reporting, status summaries, and change-readiness views that improve visibility into adoption progress and areas of concern
Surface change-related risks, dependencies, and support needs in a way that supports timely leadership awareness and decision-making
Continuous Improvement and Ways of Working
Identify opportunities to improve change planning, readiness tracking, stakeholder engagement, and adoption support across initiatives
Help refine tools, templates, and ways of working that improve the consistency and effectiveness of Change Management support
Translate lessons learned and feedback into practical improvements that strengthen future readiness and adoption efforts
Support a more structured, repeatable approach to change readiness and stakeholder support across the portfolio
Required Qualifications
Experience:
7+ years of experience in Change Management, project management, program management, communications, Change management communications, Behavior Change, or a related field
Experience leading complex cross-functional projects or workstreams from planning through implementation and creating a behavior reinforcement strategy
Experience working across multiple teams or business functions to drive communication clarity, alignment, and implementation outcomes utilizing the change continuum
Experience supporting change-related communications, Clinical staff experience, leadership communications, or organizational communication planning
Technical & Process Skills:
Experience assessing change impacts, readiness needs, stakeholder concerns, and adoption risks across initiatives
Experience developing readiness plans, stakeholder engagement approaches, and practical adoption support strategies
Experience preparing leadership-facing materials, reporting, and summaries related to change progress, readiness, and support needs
Experience coordinating across business, PMO, technology, operational, and communications stakeholders to move work forward
Strong analytical, organizational, and critical thinking skills
Leadership & Soft Skills:
Strong systems thinking and the ability to connect change-related work to broader business goals and implementation outcomes
Demonstrated ability to influence cross-functional stakeholders and drive alignment without direct authority
Strong verbal and written communication skills, including the ability to summarize change-related activity clearly for leadership audiences
Ability to navigate ambiguity, organize complex work, and drive clarity across competing priorities
Ability to facilitate stakeholder discussions with sound judgment, empathy, and clear communication
Preferred Qualifications
Experience in healthcare, managed care, operations, transformation, or similarly complex matrixed environments
Experience supporting large-scale transformation initiatives involving business and technology partnership
Experience with change management, stakeholder engagement, readiness tracking, or adoption planning tools and methods
Change management certification, PMP, or related certification preferred
Education
Bachelor’s degree, or equivalent experience, preferably in Business, Healthcare Administration, Operations Management, or a related field.
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7+ years experience in Change Management, project management, program management, communications, behavior change, or related field
- Experience leading complex cross-functional projects or workstreams from planning through implementation and creating behavior reinforcement strategies
- Experience working across multiple teams or business functions to drive communication clarity, alignment, and implementation outcomes using the change continuum
- Experience supporting change-related communications, clinical staff experience, leadership communications, or organizational communication planning
- Experience assessing change impacts, readiness needs, stakeholder concerns, and adoption risks across initiatives
- Experience developing readiness plans, stakeholder engagement approaches, and practical adoption support strategies
- Experience preparing leadership-facing materials, reporting, and summaries related to change progress, readiness, and support needs
- Experience coordinating across business, PMO, technology, operational, and communications stakeholders
- Strong analytical, organizational, critical thinking, verbal and written communication skills, and ability to influence without direct authority
- Bachelor's degree or equivalent experience (preferably Business, Healthcare Administration, Operations Management, or related)
- Experience in healthcare, managed care, operations, transformation, or similarly complex matrixed environments
- Experience supporting large-scale transformation initiatives involving business and technology partnership
- Experience with change management, stakeholder engagement, readiness tracking, or adoption planning tools and methods
- Change management certification, PMP, or related certification
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
