IN-PERSON - HOUSTON, TX.
Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; is equitable and values different perspectives and backgrounds; and, above all, is respectful to everyone.
We are seeking a dynamic and visionary leader with extensive expertise in hospitality and event management. As the Sr. Client Services Manager, you will be the pivotal link between the City of Houston, Houston First, and a network of vendors and service providers. The role will assist in orchestrating seamless and memorable meetings, conferences, and trade shows in Houston, Texas.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
- Assigned groups 1000+ rooms on peak and over to service
- Handle all details of booked conventions through ongoing communication with meeting planners; conduct client consultations and meet outlined objectives
- Provide brochures and other collateral to clients as needed in the planning process or on-site
- Prepare itineraries and conduct planning site visits
- Distribute suppliers leads to members
- Attend booked conventions a year out to promote attendance in Houston and become familiar with details of the event
- Attend and/or set up pre/post-convention meetings
- Educate members in efficiently working with the client services
- Assist with budget planning and maintain good records of expenditures for each account
- Assist in the preparation of the business plan
- Assist in the development of collateral material and promotional items for the department
- Total coordination and responsibility of information on site
- Assist clients with housing blocks and additional hotel room nights
- Prepare and distribute trip reports immediately following all promotional trips or events
- Keep abreast of industry trends by attending educational industry conferences and webinars
- Maintain knowledge of member services and capabilities in order to provide the proper service to clients
- Manage information in the current software program
- Other duties or special projects as required
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
EDUCATION AND EXPERIENCE
- Bachelor’s Degree, preferred
- 5 years of experience in the hospitality industry
KNOWLEDGE, SKILLS, AND ABILITIES
- Computer literacy with knowledge of Microsoft Office Suite
- Professional communication skills
- Ability to work independently and pro-actively on a variety of events and projects
- Must be able to think creatively and manage to change program elements and prioritize effectively
- Outstanding organizational skills, excellent judgment, and attention to detail
- Ability to work cooperatively (grace under pressure) with a variety of internal and external clients
- Must have a valid driver’s license, insurance, and a clean driving record
WORK ENVIRONMENT:
- No major sources of discomfort; essentially normal office environment
- Travel required – approximately 15 to 20%
For more information on Houston First and the benefits offered, please feel free to explore the following links.
About Us | Houston First Corporation
Diversity Equity & Inclusion | Houston First Corporation
Total Rewards - Benefits | Houston First Corporation
Top Skills
What We Do
Houston First Corporation (HFC) is the official Destination Management
Organization (DMO) for Houston, leading tourism and convention business for the city.
Houston First is responsible for the day-to-day maintenance, licensing, and operation of convention and performing arts facilities, parks, plazas, events, and parking.
Furthermore, the organization acts as the City of Houston’s agent for the
collection of hotel occupancy tax revenue. Through unified, collaborative efforts with our partners, HFC actively promotes Houston as one of the world’s greatest cities, enhancing the Houston experience for visitors as well as residents while generating economic benefits for the
region.
