Role Title: Sr. Mgr, Clinical Strategy & Innovation
Location: Remote position; NY, LA, SF preferred but not required
Note: We are accepting applications now, and will start out reach to qualified candidates on 01/06
Overview
At Tia, our mission is to transform women's healthcare by designing services that members want, need and most importantly, improve their lifespan and healthspan. As a key leader in the Care Strategy & Innovation (CSI) team, you will play a pivotal role in ensuring that our care products are not only designed to meet members' needs but are actively utilized, driving retention and delivering on our mission of whole-person, integrated care.
The Sr. Manager, CSI partners closely with the clinical and operations team to ensure that we’re effectively designing and delivering value for our two core users: our patients and our providers. You will contribute to shaping the care strategy to achieve topline business and mission goals. Your core role revolves around deeply understanding your user, developing a product strategy that marries user needs and Tia mission / business needs, and then building, measuring, and launching or iterating on our care products.
Your goal is to create and refine care offerings that address unmet needs, drive demand, and foster a lifelong relationship between Tia and its members. This includes understanding what members value, identifying barriers to care utilization, and working cross-functionally to ensure Tia’s offerings are impactful, durable, and operationally excellent.
Role Overview
Contribute the strategy, design, own the operationalization, and ongoing performance management of Tia’s care offerings to enhance member retention, satisfaction, and utilization. Develop user-centric care solutions aligned with Tia’s mission and business goals while fostering collaboration across teams to ensure seamless execution and scalability.
Core Responsibilities
Care Design, Strategy, and Performance Management
- Conduct research to understand member needs, ensuring strategies are data-driven and user-focused.
- Translate member needs and preferences into care solutions that align with Tia’s mission, business objectives, and competitive positioning.
- Communicate user insights to foster a shared understanding across teams.
- Contribute to a care strategy roadmap focused on long-term member retention and satisfaction.
- Develop and communicate data-driven recommendations to stakeholders, ensuring alignment with OKRs.
Operational Integration & Collaboration
- Partner with clinical operations, care teams, product, and other departments to execute care strategies effectively.
- Ensure alignment across teams for seamless delivery and continuous improvement.
Product Launch & Utilization
- Lead care product launches, partnering with marketing to drive demand and utilization.
- Implement strategies that foster member retention and lifelong engagement with care offerings.
- Incorporate feedback and insights to optimize service line performance and member outcomes.
- Evaluate care product performance using key metrics and qualitative insights to inform iteration and decision-making.
Qualifications
- Strategic thinker with experience driving demand and utilization for service-based products.
- Strong data analysis and performance management skills to evaluate and optimize care offerings.
- Proven ability to lead cross-functional initiatives and influence stakeholders in matrixed environments.
- Familiarity with product management principles and operational workflows.
- 4-6+ years of experience in product management, strategic program management, or serviceline development within healthcare
Success Metrics
- Increased engagement with care products, measured by utilization, retention, and quality of life impact.
- Care strategies consistently aligned with member needs and business goals.
- Seamless cross-functional collaboration to deliver high-quality care experiences
About Us:
Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.
Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.
We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.
Tia is building a culture of excellence — in people, process and product. This is our northstar value;
What is excellence, exactly?
Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.
We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:
- A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
- Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
- Asking why, then why again — because accepting “this is just the way it is” is not good enough
- Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
- A commitment to uncovering talents to unlock “rock star” potential across every individual
Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.
Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.
This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.
Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us! #INDTIA
What We Do
Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is bringing the new standard of care for women for women in NY, LA, SF and PHX. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By bringing collaborative, comprehensive, and compassionate care, Tia is raising the bar for women and empowering them to achieve optimal health, on their terms.
