Sr. Manager, Business Operations

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Job Summary

Role Purpose
The Senior Manager, Business Operations (Systems & Insights) is a strategic, results-oriented operational leader responsible for driving cross-functional initiatives that improve efficiency, scale, and business performance across Candescent. This role translates strategic objectives into actionable operational plans, optimizes systems and workflows, and enables data-driven decision-making across the organization. The ideal candidate excels in fast-paced, high-growth environments, thrives on solving complex problems, and champions continuous improvement.

Key Responsibilities and Deliverables

Strategic Planning & Execution

• Partner with executive leadership to define, operationalize, and track strategic initiatives.
• Translate organizational goals into clear operational plans, timelines, and measurable KPIs.

Operational Excellence

• Identify operational inefficiencies and lead process improvements across departments.
• Drive business process reengineering and lead enterprise-wide change management initiatives.
• Implement scalable systems, workflows, and best practices to support organizational growth.

Cross-Functional Leadership

• Collaborate across Finance, Sales, Marketing, Product, HR, Professional Services, and Product Engineering to align operations with business needs.
• Serve as a key liaison between executive leadership and operational teams to ensure clarity, alignment, and execution.

Data-Driven Decision Making

• Build dashboards, reporting frameworks, and performance insights to support leadership decision-making.
• Analyze business trends and recommend actions to improve profitability, efficiency, and team performance.

Team Leadership

• Manage, coach, and develop business analysts and operations specialists.
• Foster a culture centered on accountability, innovation, automation, and continuous improvement.

Qualifications and Experience

• Bachelor’s degree in Business, Finance, Operations, or related field; MBA preferred.
• 8+ years of experience across business operations, corporate strategy, or management consulting.
• Experience working within SaaS environments (FinTech preferred).
• Demonstrated success leading cross-functional initiatives and delivering measurable business impact.
• Strong analytical and problem-solving capabilities; proficiency with Excel, SQL, and BI tools (Tableau, Power BI).
• Excellent communication, leadership, and stakeholder management skills.
• Experience operating in a scaling, high-growth, or technology-led organization.
• Strong project management capabilities.
• Must be authorized to work in the United States.

Preferred Distinctions

• Experience with Ironclad, NetSuite, and Salesforce; understanding of system interconnectivity.
• Experience in fintech, SaaS, or high-growth B2B or B2B2C environments.
• Background in automation, process design, or operational systems optimization.
• Experience leading cross‑functional transformation initiatives.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.