The Sr. Manager, Global Promoter Operations is responsible for building and scaling PayJoy's promoter operations across all markets. As newer countries become increasingly promoter driven, this role owns the global promoter model, standardizing tools, processes and KPIs while partnering with local teams to plan and execute initiatives that grow applications and improve conversion. The role maximizes promoter productivity and efficiency, and strengthens the connectivity between agencies, internal staffing assignments, PayJoy Connect monitoring, and Cyborg notifications and actions
Responsibilities
- Major activities carried out to achieve the end results (what needs to be done to achieve these results). Considering for each one “What, How and Why”.
- Add a maximum of 6 key job responsibilities (use bullet points instead of a paragraph)
- Solidify and standardize global promoter tools (PayJoy Connect, Cyborg and related systems) and processes, ensuring consistent adoption and monitoring in every country.
- Define, measure and report promoter effectiveness KPIs per market, using data to surface gaps and prioritize initiatives.
- Strengthen the end to end loop between agencies, internal staffing assignments, PayJoy Connect monitoring, and Cyborg notifications and actions, partnering with cross functional teams.
- Plan promoter initiatives jointly with country leaders and support local execution to grow applications and improve the conversion funnel.
- Lead and develop the promoter operations function, aligning global standards with local market needs and coaching teams to deliver results.
- Own and continuously improve the global promoter operating model, including the new commission based structure, to maximize promoter productivity and efficiency across markets.
Requirements
- Proven experience designing and scaling field or promoter teams, including commission based incentive models.
- Strong analytical skills, able to define and track KPIs and turn data into action; comfortable with operational and CRM tools such as PayJoy Connect, Cyborg or Zoho.
- Experience leading managers and driving cross functional initiatives across multiple markets.
- Intermediate English plus local language proficiency.
- Excellent stakeholder management and communication skills across geographies and cultures.
Skills Required
- Proven experience designing and scaling field or promoter teams
- Experience with commission-based incentive models
- Strong analytical skills, including defining and tracking KPIs and converting data into action
- Comfort with operational and CRM tools such as PayJoy Connect, Cyborg, or Zoho
- Experience leading managers
- Experience driving cross-functional initiatives across multiple markets
- Intermediate English proficiency and local language proficiency
- Excellent stakeholder management and communication skills across geographies and cultures
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
