Sr Manager - Business Excellence (CI)

The purpose of this role is to launch continuous improvement projects to improve KPIs and deliver savings goal of Sagility.Sr Manager - Business Excellence (CI)

Education:
Preferably any 4-yr College Degree and/or equivalent; having a PHRN or USRN licensure is ideal
Experience:
· At least 6 year(s) of working experience in the related field, exposure to healthcare accounts specifically in Clinical Operations is required for this position.
Mandatory Skills:

• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external clients

• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

• Demonstrated ability to mentor, coach and provide direction to a team of employees

• Demonstrated ability to take initiative and ownership with focus on continuous improvement

• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team

• Solid understanding of the organization's business operations and industry

Responsibilities:

Performance Management

• Ensures that the Business Excellence Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)

• Designs and implements reports to establish patterns and trends as they may arise.

• Able to provide quantifiable data to all quality judgments that are made.

• Works with all Operations and Support Groups to drive change and improvement

• Engage in on-going communication with the account and business partner, acting as quality liaison to resolve outstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the vendor's quality systems

• Review and approve process and QC documentation to release processes for distribution

• Recommend the six sigma & lean projects in the organization

Process Improvement:

• Leads and guides Business Excellence Leaders in identifying proactive initiatives for business process improvements

• Recommends corrective services within client limits to adjust customer complaints.

• Provides continuous improvement of processes and systems.

People Management:

• Handles and resolves resistance of the team to change as it involves conflicting views and opinions

• Develops and trains team members through coaching, providing work advice and motivation.

• Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.

• Conducts meetings; Expands knowledge through seminars and keeping abreast of current quality issues.

• Develops and trains team members through coaching, providing work advice and motivation.

• Interviews and staffs QA team, internal and external candidates.

• Conducts performance reviews and appraisals for Team Leaders (monthly/midyear/yearly).

• Reviews preliminary investigation of disciplinary cases and approves/disapproves/escalates disciplinary actions in adherence to the provisions of the Company Code of Conduct.

• Capability to train and conduct workshops in Six Sigma, Kaizens, Lean training etc.

• Conduct & mentor GB and PCS projects

General Safety and Security

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).

• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.

Quezon City, Bridgetowne ZetaPhilippines