Position Summary:
The Senior Manager of Billing & Accounts Receivable is responsible for leading the end-to-end billing, collections, cash application, and credit management functions. This role ensures accurate and timely invoicing, optimizes cash flow, minimizes bad debt risk, and drives operational excellence across the order-to-cash (O2C) cycle. The ideal candidate combines strong leadership, process rigor, and analytical insight to improve performance and scale operations.
Responsibilities:
Billing & Invoicing Operations
- Oversee the preparation and delivery of accurate, timely invoices in accordance with customer contracts and company policies
- Ensure compliance with revenue recognition and billing requirements
- Continuously evaluate and improve billing processes, systems, and controls
Accounts Receivable & Collections
- Lead collections strategy and execution to ensure timely cash receipts and reduction of past-due balances
- Monitor AR aging, DSO (Days Sales Outstanding), and other key performance metrics
- Drive proactive outreach on delinquent accounts and manage escalation processes
- Collaborate with internal stakeholders to resolve disputes impacting payment
Cash Application
- Oversee accurate and timely application of customer payments
- Improve automation and reduce unapplied cash balances
Credit Management
- Establish and enforce customer credit policies, procedures, and risk frameworks
- Review and approve credit limits based on financial analysis, payment history, and external credit data
- Conduct ongoing monitoring of customer creditworthiness and adjust exposure as needed
- Partner with Sales to balance revenue growth with risk mitigation
- Lead efforts to minimize bad debt through proactive risk assessment and early intervention
- Oversee the evaluation and approval of payment terms and exceptions
Team Leadership & Development
- Lead, mentor, and develop a team of billing, AR, and collections professionals
- Set performance goals, track productivity, and ensure accountability
- Build a high-performing, customer-focused team culture
Process Improvement & Systems
- Identify opportunities for automation, standardization, and scalability across O2C processes
- Support system implementations and enhancements
- Strengthen internal controls and ensure audit readiness
Reporting & Analytics
- Deliver regular reporting on AR metrics, cash collections, bad debt, and billing accuracy
- Provide insights and recommendations to improve cash flow and operational efficiency
- Support forecasting and cash planning activities in partnership with Finance
Qualifications:
- Bachelor’s degree in Accounting, Finance, or related field
- 7–10+ years of experience in billing, accounts receivable, or order-to-cash functions
- 3–5+ years of leadership experience managing teams
- Strong understanding of credit risk management and collections strategies
- Experience with Workday preferred
- Advanced analytical and problem-solving skills
- Excellent communication and cross-functional collaboration abilities
Preferred Qualifications:
- Experience in a high-growth or complex billing environment (e.g., SaaS, healthcare, or multi-entity organizations)
- Track record of driving process transformation and automation
- Familiarity with revenue recognition standards (e.g., ASC 606)
Skills Required
- Bachelor's degree in Accounting, Finance, or related field
- 7-10+ years of experience in billing, accounts receivable, or order-to-cash functions
- 3-5+ years of leadership experience managing teams
- Strong understanding of credit risk management and collections strategies
- Experience with Workday preferred
- Advanced analytical and problem-solving skills
- Excellent communication and cross-functional collaboration abilities
USIC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about USIC and has not been reviewed or approved by USIC.
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Healthcare Strength — Health, dental, and vision coverage alongside an HSA and mental health resources are broadly offered. Additional protections like life and disability insurance and an EAP reinforce the package.
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Retirement Support — A 401(k) with company match is part of the package, with mentions of profit sharing and a defined contribution pension. Company-paid short-term disability for tenured employees further supports income protection.
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Wellbeing & Lifestyle Benefits — Many field roles include a take-home company vehicle, fuel card, phone, and laptop/tablet. Paid training, boot vouchers, DailyPay access, and retail discounts add practical, day-to-day value.
USIC Insights
What We Do
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
