Sr Manager-Agile Coach

Job Description
Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description:
The Strategy & Planning team, along with our passionate Agile Coach crew, is dedicated to strategy formulation, prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.
Reporting to the Director of Agile / Ways of Working COE, PMO, the Agile Coach plays a pivotal role in driving our Agile transformation. Collaborating with teams at all levels of the organization, you will facilitate the adoption of Agile frameworks, methodologies, and standard processes. Your expertise and mentorship will be instrumental in promoting a culture of continuous improvement, efficiency, and innovation.
Accountabilities & Responsibilities:

• Provide mentorship and training to teams, managers, and executives to improve their understanding of Agile principles.
• Facilitate workshops, retrospectives, and planning sessions to promote partnership, communication, and problem-solving within teams.
• Support our community of Scrum Masters as an Agile guide.
• Champion Agile CoE standards within the teams you support to drive adoption of organizational standard methodologies.
• Identify bottlenecks, inefficiencies, and opportunities for process improvement and guide teams in implementing solutions.
• Help handle the cultural shift required for Agile transformation, encouraging an approach of agility and adaptability.
• Develop and supervise key performance indicators and metrics to measure the success of Agile adoption.
• Promote open communication among teams and collaborators; advance positive team dynamics to ensure members collaborate and work optimally within and across teams.
• Stay current with agile methodologies, tools, and share knowledge with the organization.

Qualifications:
Basic Qualifications:

• 8+ years' of proven experience in business Agile coaching, mentoring, and or similar leadership roles.
• Knowledge across several Agile frameworks including, Lean, Agile-Scrum, Kanban, Scaled Agile Framework (SAFe), Extreme Programming (XP).
• Deep understanding of business agility frameworks, practices, and key behaviors for organizational success.
• Deep understanding Agile software delivery, the path to production, and other operational aspects.
• Experience with Agile toolsets (e.g., Jira, Confluence, etc.).
• Outstanding communications and partner leadership skills and strong Emotional Intelligence to read verbal and nonverbal cues in others so you can communicate effectively and champion balanced working relationships.
• Willingness and ability to live the organization's values every day: Serve, Inclusion, Integrity, Community, and Family.

Preferred Qualifications:

• Significant work experience playing an active role in Agile transformations.
• Demonstrated experience of coaching organization on Agile standard methodologies.
• Proficiency in organizational change techniques to facilitate cultural and interpersonal shifts.
• Previous experience in leading or giving to an Agile Center of Excellence.
• Possess one or more sophisticated Agile certifications (e.g., PMI-ACP, IAPM-Certified Agile Project Manager, Scrum Alliance - Certified Scrum Product Owner, ICP Agile Coaching (ACC), Lean Six Sigma -Green/Black Belt, etc.).
• Experience working in a Quick Service Restaurant (QSR) industry.

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.