Sr Manager, Account Management

Sr Manager, Account Management

Job Title:  Director, Account Management Airlines
Position type: Permanent
Location: SAO – BOG Optional
Job family: Account Management

Summary of the role:

You will manage the account relationship with strategic Airline partners in LATAM region with focus in Brazil market. Your role will include managing & growing the relationship with our Airline partners, supporting existing solutions and services, manage the commercial relationships and revenue generation in cooperation with the Pre Sales, Customer Product & Solutions and CSM teams in order to maintain a high standard of customer satisfaction and profitability. You will contribute in sustaining and growing Amadeus market share and revenues to achieve long-term success with our Customers.

In this role you’ll:

Manage strategic accounts by:
1) Developing a solid and trusting relationship between the strategic Airline account(s) and Amadeus IT and Distribution Teams
2) Resolving strategic accounts(s) issues and complaints
3) Managing communications between strategic account(s) and internal Amadeus Teams
4) Maintain a good financial health of the accounts(s) by partnering with Finance and assisting to resolve billing and invoicing queries.

Retain and grow existing market shares and revenues:
1) Adopt a consultative selling approach
2) Identify specific requirements and expectations for existing clients
3) Identify new opportunities and propose solutions to Airline partners
4) Develop customized strategic account and account development plans (SADP) for each Airline partner and update CRM with all opportunities related to customers

Manage all commercial matters related to accounts:
1) Execute & process the operational requests received from Airline partners
2) Ensure that customers use Amadeus technology in the best way & that established performance, productivity & service metrics are achieved
3) Cascade the information of new product & solution releases to customers in a timely manner
4) Work with IT Sales / Pre Sales Customer Product & Solutions and CSM teams to retain and grow IT portfolio
5) Organize regular business reviews for follow-up purposes and deep-dive sessions on specific items
6) Work closely with Revenue Operations to get business cases approved for renewal and development of market share

Maintain a high level of understanding of the current product portfolio and benefits of specific products for each Airline partner. As well as up-to-date knowledge of other segment-relevant information (trends, strategy, competitors, pricing, etc.)

Ensure external communication specific to strategic account(s) to top management in alignment with the agreed communication plans.
Provide inputs and feedback to the Pre Sales and CSM teams in order to prepare and adjust the communication plan.

About the ideal candidate:
 At least 10 years of related experience with Airline IT and Distribution or working with a vendor that directly serves large airline customers.

• Bachelor’s degree and proven success in sales, business development, product marketing, or related field
• The position may require travel to customer sites and industry events as needed.
• Demonstrated ability to develop positive and influential relationships.
• Airline industry technology experience strongly preferred.
• Fluent in Portuguese, English and Spanish.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

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