At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job DescriptionThe Senior Leave Specialist provides advanced case management and subject matter expertise in the administration of leave of absence programs, and the associated administration of employee pay and benefits. The role has significant responsibility for identifying, researching, and resolving complex leave-related pay issues, including pay discrepancies, adjustments, and overpayments, in partnership with Payroll and other internal stakeholders. The Senior Leave Specialist also serves as a senior escalation resource within the leave organization, providing guidance on complex cases and helping ensure consistent application of leave policies, pay practices, and administrative procedures.
The position requires in-depth knowledge of leave and disability programs, including short-term disability, long-term disability, FMLA, military leave, parental and adoption leave, and other paid and unpaid leaves, as well as a strong understanding of how leave status and benefit payments interact with employee payroll. The Senior Leave Case Specialist supports accurate and timely resolution of leave-related pay matters, operational reporting and analysis, and resolution of complex issues involving internal and external partners.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Three or more years of experience in benefits administration
Preferred Skills/Experience
- At least two years of experience using Workday including payroll processing activities
- Three or more years of experience in benefits and leave administration
- Strong math, Excel and power BI skills
- Strong customer service skills with strong focus on creating a positive team member and manager experience
-Advanced knowledge of leave of absence and disability administration.
- Demonstrated ability to independently research and resolve complex or escalated employee cases.
- Strong customer service skills with experience handling sensitive or challenging employee situations.
- Experience interpreting leave policies, benefit plan provisions, and administrative procedures.
- Ability to analyze operational data, prepare reports, and identify trends or areas requiring attention.
- Strong problem-solving skills and the ability to coordinate effectively across payroll, benefits, human resources, and external service providers.
- Ability to mentor and provide technical guidance to other team members.
- Strong written and verbal communication skills.
- Professional leave-management certification or demonstrated progress toward an industry-recognized certification preferred.
Location Expectations: This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Skills Required
- Bachelor's degree or equivalent work experience
- Three or more years of experience in benefits administration
- At least two years of experience using Workday, including payroll processing activities
- Three or more years of experience in benefits and leave administration
- Strong math, Excel, and Power BI skills
- Strong customer service skills and focus on positive team member and manager experiences
- Advanced knowledge of leave of absence and disability administration
- Ability to independently research and resolve complex or escalated employee cases
- Experience handling sensitive or challenging employee situations
- Experience interpreting leave policies, benefit plan provisions, and administrative procedures
- Ability to analyze operational data, prepare reports, and identify trends
- Strong problem-solving and coordination skills across payroll, benefits, human resources, and external providers
- Ability to mentor and provide technical guidance to team members
- Strong written and verbal communication skills
- Professional leave-management certification or demonstrated progress toward an industry-recognized certification
US Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about US Bank and has not been reviewed or approved by US Bank.
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Retirement Support — The package pairs a pension with a matched 401(k), strengthening long‑term financial security. Retirement programs and other financial safeguards are presented as comprehensive.
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Leave & Time Off Breadth — Paid vacation, sick time, numerous holidays, and dedicated volunteer hours provide meaningful time away. Additional time off with tenure and options to expand PTO bolster flexibility.
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Healthcare Strength — Medical, dental, and vision coverage with HSA/FSA options and wellness resources are described as robust. Health insurance is characterized as top‑notch in multiple descriptions.
US Bank Insights
What We Do
We believe in putting people first, and our dedication to making ethical decisions and doing the right thing is at the heart of what we do. We're proud to be named by Ethisphere as a 2018 World's Most Ethical Company.
