About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Position Overview
We are seeking an experienced Senior Lead, Software Quality Engineering to provide technical leadership and drive quality across Salesforce solutions, custom-built applications, and web platforms. This role will define testing strategy, lead automation and continuous quality practices, and partner with engineering, product, architecture, and business teams to deliver secure, reliable, and high-performing solutions. The successful candidate combines hands-on quality engineering expertise with strong leadership, risk-based decision-making, and practical exposure to AI-assisted testing and engineering tools.
Key Responsibilities- Own and evolve the end-to-end quality engineering strategy for Salesforce, custom applications, APIs, integrations, and responsive web applications.
- Lead test planning, estimation, execution, defect management, quality reporting, and release-readiness assessments across multiple initiatives.
- Design and implement scalable automation frameworks for user interface, API, integration, regression, and data-validation testing.
- Establish risk-based testing practices and quality gates within Agile delivery and continuous integration/continuous delivery pipelines.
- Validate Salesforce configurations and customizations, including workflows, security profiles, permissions, Lightning experiences, Apex-based functionality, integrations, and platform releases.
- Guide testing of custom and web applications across functional, cross-browser, accessibility, usability, performance, security, and resiliency dimensions.
- Partner with developers and architects to improve testability, shift quality left, strengthen code-level testing, and prevent defects.
- Apply service virtualization, test-data management, environment management, and observability practices to improve test reliability and speed.
- Use metrics and trend analysis to communicate product risk, automation effectiveness, defect leakage, and continuous-improvement opportunities to technical and business stakeholders.
- Evaluate and responsibly apply AI-assisted tools for test-case generation, automation development, defect analysis, test-data synthesis, requirements review, and engineering productivity.
- Mentor quality engineers, conduct technical reviews, define engineering standards, and foster a culture of ownership, learning, and continuous improvement.
- Coordinate with distributed teams, vendors, and business partners to ensure consistent quality practices and successful production releases.
- Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.
- Typically 10 or more years of software testing or quality engineering experience, including at least 3 years in a technical lead or senior leadership capacity.
- Strong hands-on experience testing Salesforce solutions, custom enterprise applications, web applications, APIs, and system integrations.
- Demonstrated experience building or advancing test automation using modern programming or scripting languages and industry-standard frameworks.
- Strong understanding of software development life cycles, Agile delivery, DevOps, continuous integration/continuous delivery, and shift-left quality practices.
- Experience with functional, regression, integration, end-to-end, exploratory, performance, security, accessibility, and production-validation testing.
- Proficiency with API testing, database validation, source control, defect-tracking tools, test-management tools, and pipeline integration.
- Ability to analyze complex systems, identify quality risks, troubleshoot failures, and communicate clear recommendations.
- Proven ability to lead cross-functional teams, influence without direct authority, mentor engineers, and manage competing priorities.
- Strong written and verbal communication skills, including the ability to present quality status and technical risk to senior stakeholders.
- Salesforce: Sales Cloud, Service Cloud, Lightning Experience, Apex, SOQL, platform security, release validation, and Salesforce APIs.
- Automation: Selenium, Playwright, Cypress, WebdriverIO, Cucumber, or comparable tools; API automation with tools such as REST Assured, Postman/Newman, or equivalent frameworks.
- Languages: Working proficiency in one or more languages such as Java, JavaScript/TypeScript, Python, or C#.
- DevOps: Git-based workflows and automated execution within tools such as Azure DevOps, GitHub Actions, Jenkins, or comparable platforms.
- Quality Practices: Test pyramid, behavior-driven or test-driven approaches, contract testing, data-driven testing, parallel execution, reporting, and root-cause analysis.
- AI-Assisted Engineering: Exposure to generative AI, coding assistants, intelligent test-generation tools, prompt design, output validation, privacy considerations, and responsible-use controls.
- Experience in a regulated, financial services, or other high-availability enterprise environment.
- Experience with Salesforce-specific automation platforms or release-management tools.
- Knowledge of cloud platforms, microservices, event-driven architectures, mobile testing, and containerized test environments.
- Familiarity with performance engineering, application security testing, accessibility standards, and site-reliability practices.
- Salesforce, quality engineering, cloud, Agile, or DevOps certifications.
- Quality-first mindset with strong accountability for customer and business outcomes.
- Strategic thinker who remains comfortable working directly with technology and delivery teams.
- Collaborative, pragmatic, and able to balance speed, risk, scalability, and maintainability.
- Curious and adaptable, with a commitment to evaluating emerging technologies and improving engineering practices.
Salary Range:
$95,600 - 162,400 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.
- Typically 10 or more years of software testing or quality engineering experience.
- At least 3 years in a technical lead or senior leadership capacity.
- Hands-on experience testing Salesforce solutions, custom enterprise applications, web applications, APIs, and system integrations.
- Experience building or advancing test automation using modern programming or scripting languages and industry-standard frameworks.
- Understanding of software development life cycles, Agile delivery, DevOps, CI/CD, and shift-left quality practices.
- Experience with functional, regression, integration, end-to-end, exploratory, performance, security, accessibility, and production-validation testing.
- Proficiency with API testing, database validation, source control, defect-tracking tools, test-management tools, and pipeline integration.
- Ability to analyze complex systems, identify quality risks, troubleshoot failures, and communicate recommendations.
- Ability to lead cross-functional teams, influence without direct authority, mentor engineers, and manage competing priorities.
- Strong written and verbal communication skills, including presenting quality status and technical risk to senior stakeholders.
- Experience in a regulated, financial services, or other high-availability enterprise environment.
- Experience with Salesforce-specific automation platforms or release-management tools.
- Knowledge of cloud platforms, microservices, event-driven architectures, mobile testing, and containerized test environments.
- Familiarity with performance engineering, application security testing, accessibility standards, and site-reliability practices.
- Salesforce, quality engineering, cloud, Agile, or DevOps certifications.
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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