About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Position : Sr. Lead – Cloud Operations Control Business Partner
Location : Pune
About the Role
We are seeking a Sr. Lead – Cloud Operations Control Business Partner to lead governance, control effectiveness, and operational alignment across enterprise cloud platforms. This role acts as a strategic bridge between Cloud Engineering, Cloud Operations, VM Operations, and Risk/Control functions, ensuring that cloud services are delivered in a secure, compliant, and audit‑ready manner.
The position is critical in driving control maturity, vulnerability governance, ITSM alignment, and operational transparency, while enabling teams to operate efficiently at scale.
Key Responsibilities
Cloud Governance & Control Oversight
- Define and drive control frameworks across cloud operations, ensuring alignment with enterprise security, risk, and compliance standards.
- Partner with Cloud Engineering and Operations teams to ensure secure, standardized, and auditable processes across cloud environments.
- Ensure adherence to policies covering ITSM, vulnerability management, access control, and platform governance.
Vulnerability & Risk Management
- Drive enterprise‑level governance for VUL/VIT/CVIT tracking, ownership alignment, and SLA adherence.
- Partner with VM Operations and application teams to improve routing accuracy, TLA ownership, and remediation accountability.
- Establish processes to reduce catch‑all assignments and improve operational ownership clarity.
- Provide executive visibility into risk posture, SLAs, and remediation progress.
Operational Controls & ITSM Alignment
- Ensure cloud operations align with ITSM processes, including incident, change, request, and problem management.
- Govern adherence to change management workflows, risk approvals, and audit traceability.
- Collaborate with operations teams to ensure consistent execution, validation, and post‑implementation controls.
Process Optimization & Automation
- Identify gaps in current workflows and drive process standardization and automation across cloud operations.
- Build scalable mechanisms to improve:
- Ownership identification
- Control enforcement
- Compliance tracking
- Partner with engineering teams to enable data‑driven insights and dashboards for operational and risk visibility.
Stakeholder Partnership & Leadership
- Act as a trusted advisor to Cloud, Risk, and Governance leadership on operational controls and compliance posture.
- Collaborate with:
- Infrastructure Control Governance
- Cloud Foundation Team (CFT)
- VM Operations
- EMS/GitHub teams
- Application TLAs
- Drive alignment across global teams to ensure consistent operating models and accountability.
Audit, Compliance & Reporting
- Lead cloud readiness for internal and external audits.
- Ensure availability of control evidence, operational logs, and audit artefacts.
- Define and report KPIs/KRIs for:
- Vulnerability remediation
- Compliance adherence
- Operational performance
- Provide executive‑level reporting on risk, controls, and remediation status.
Continuous Improvement & Capability Building
- Drive initiatives to improve operational maturity and self‑service adoption across application teams.
- Mentor teams on best practices for governance, compliance, and operational ownership.
- Promote a culture of accountability, automation, and continuous improvement.
Required Skills & Experience
Core Expertise
- Strong experience in Cloud Operations, Governance, or Control Functions with 12+ years of total experience.
- Deep understanding of:
- ITSM processes (Incident, Change, Problem, Request)
- Cloud platforms (Azure preferred; AWS/GCP optional)
- Vulnerability & risk management frameworks
- Experience working with enterprise-scale cloud environments
Technical & Functional Skills
- Knowledge of:
- Cloud security, compliance, and governance frameworks
- Automation and workflow orchestration
- Observability, monitoring, and operational reporting
- Familiarity with:
- Terraform / IaC concepts (preferred)
- ServiceNow or equivalent ITSM tools
- CI/CD and DevOps operating models
Leadership & Soft Skills
- Strong stakeholder management across engineering, operations, and risk teams
- Ability to influence without authority and drive cross-functional alignment
- Excellent communication skills with experience delivering executive-level updates
- Strategic thinking with strong focus on outcomes, scalability, and efficiency
Preferred Qualifications
- Experience in regulated environments (Financial Services preferred)
- Exposure to audit, controls testing, and regulatory compliance frameworks
- Certifications:
- Cloud (Azure/AWS)
- ITIL / ServiceNow
- Security (CISSP, CISM)
Key Success Metrics
- Reduction in misrouted vulnerabilities / catch‑all assignments
- Improvement in SLA adherence and remediation timelines
- Increased automation and control coverage
- Enhanced audit readiness and compliance scores
- Clear ownership model across TLAs and operations teams
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
Skills Required
- 12+ years experience in Cloud Operations, Governance, or Control Functions
- Deep understanding of ITSM processes (Incident, Change, Problem, Request)
- Experience with cloud platforms (Azure preferred; AWS/GCP optional)
- Experience with vulnerability and risk management frameworks (VUL/VIT/CVIT tracking and remediation)
- Experience working with enterprise-scale cloud environments
- Knowledge of cloud security, compliance, and governance frameworks
- Experience with automation and workflow orchestration
- Familiarity with observability, monitoring, and operational reporting
- Familiarity with Terraform / Infrastructure as Code concepts
- Experience with ServiceNow or equivalent ITSM tools
- Experience with CI/CD and DevOps operating models
- Strong stakeholder management, influencing, and executive communication skills
- Experience in regulated environments (financial services preferred)
- Certifications: Cloud (Azure/AWS)
- Certifications: ITIL / ServiceNow
- Certifications: Security (CISSP, CISM)
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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