The Role
The role involves managing knowledge related to ITIL workflows, implementing ServiceNow for knowledge management, and performing data analysis in a dynamic environment.
Summary Generated by Built In
Required Qualifications:
- Bachelor’s degree in computer science, Information Technology, or similar technical field
- 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.
- Knowledge of the Service Management workflows and ITSM processes
- Current ITIL 4 certification and training
- Experience implementing and using ServiceNow as a knowledge management repository
- Proficiency in data analysis and statistical methods
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- TS/SCI with Poly required
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The Company
What We Do
Maania Consultancy Services is a recruitment company specializing in talent acquisition for IT, Engineering, Financial services, Defense, and Aviation, aiming to provide recruiting solutions for small to medium-sized businesses.
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