Sr. IT Specialist

AXS Japan GK, of AXS Group, LLC is a subsidiary of AEG. 

AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to the 38 clubs of the B-League in Japan to teams like the Los Angeles Kings, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Melbourne, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint.

The Role

AXS is seeking a Sr. IT Specialist to join our team in Tokyo. The ideal candidate will be responsible for managing and executing all support activities relating to all information technology systems for AXS including data, networks, and computer systems (hardware and software). They will provide the highest level of support to our clients and end users. This includes hardware, software, and other resources to meet the company's requirements. They will interface with a wide variety of functional areas within the organization including Client Support, Implementation and Account Management. Provide a high level of customer service, troubleshooting, and maintenance.

What you’ll be doing

• Provide technical support to clients and external and internal end-users for all IT Operations related issues
• Provide technical field support for special projects and live events 
• Communicate regularly with peer technicians in other team facilities regarding operational situations and health
• Maintain record of daily problems and remedial action taken, as well installation activities
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Document all work performed and possess ability to write clear and effective status reports
• Work with staff, users, and management to establish requirements for new systems or modifications
• Provide “Remote Hands” assistance, as requested by customers
• Investigate, resolve, and implement improvements to existing information systems and associated procedures
• Setup equipment for employees and clients, performing or ensuring proper installation of computers, access control systems, switches, and appropriate software
• Communicate effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions
• Prepare evaluations of software or hardware and recommend improvements or upgrades
• Engage in problem-solving, monitoring, and installing data communication equipment and software
• Travel as required (60% or higher).

Skills and Experience we’re seeking

• 4-6 years of IT/IS or related experience
• Japanese language fluency (JLPT N1 proficiency preferred) as well as business level English language proficiency
• A strong working knowledge of Windows OS, Windows Server, Apple iOS
• Experience with circuits, cabling and telephonic and/or Wi-Fi technology
• Knowledge of commonly used concepts, practices, and procedures within the desk-side and server environments
• Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
• Ability to work under stressful conditions and time constraints
• Ability and willingness to meet travel requirements ~60%.
• Ability and willingness to work off-hours, on-call and on weekends as necessary

Note: This job description is not intended to be all-inclusive. Our IT Specialist may be required to perform other related duties as assigned.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

https://www.axs.com/jp

Past and Current Clients:

B-League, Yomiuri, Panasonic Wild Knights, Riot Games Japan and Avex Entertainment among others.

Location:

 1−3−3, Shibuya, Shibuya-ku, Tokyo.  Japan. Hulic Aoyama 2nd Building 7th Floor.

Established:

AXS Japan GK in 2020, AXS Group LLC established in 2011, AEG established in 1999.

Number of Employees:

AXS Japan GK = 10, AXS Group, LLC globally = 550+

More about AEG Worldwide

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.

We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

https://www.axs.com/jp