Sr. IT Quality Analyst

Sr. IT Quality Analyst 

Overview: Johnson Controls is seeking a talented and motivated Salesforce Test Analyst to join our growing team. This individual will play a key role in ensuring the quality and performance of our Salesforce applications, focusing on both manual and automated testing processes. The role involves collaboration with both onshore and offshore teams in an Agile environment, working closely with Product Managers, Product Owners, developers, and other stakeholders to design, execute, and maintain test cases for Salesforce solutions. 

Responsibilities: 

• Develop detailed test plans, test cases, and test scripts based on functional requirements, business use cases, and user stories. 

• Create and maintain test data for both functional and integration testing. 

• Collaborate with product management and technical teams to identify testing needs and scenarios. 

• Execute manual testing of Salesforce applications, including UI, functional, and regression testing. 

• Design, develop, and execute automated test scripts using Salesforce testing tools such as Selenium, Worksoft, BrowserStack, LambdaTest. 

• Perform integration testing to ensure smooth communication between Salesforce and third-party systems (e.g., ERP, payment gateways). 

• Identify, document, and track defects in tools like Azure Boards or Jira, ensuring timely resolution. 

• Re-test fixed defects and verify that solutions meet acceptance criteria. 

• Conduct performance testing to validate the scalability of Salesforce applications using tools like JMeter or LoadRunner. 

• Perform API testing to verify integrations with external systems using tools like Postman or SoapUI. 

• Participate in Agile sprint cycles to ensure timely delivery of high-quality Salesforce solutions. 

• Contribute to the improvement of testing processes and best practices within the team. 

• Provide regular test status reports and defect metrics to management. 

• Assist the QA lead in implementing the quality assurance process. 

• Train and guide QA Analysts on functional knowledge of the application and QA processes 

Qualifications: 

• 6-8 years of experience testing all phases of QA efforts for medium to large enterprise Salesforce implementation projects, specifically in Sales Cloud, Service Cloud, and Experience Cloud. 

• Experience with manual testing of Salesforce projects using Agile Scrum methodology. 

• Familiarity with testing, including validation of screens and user interfaces in Sales Cloud and Commerce Cloud environments. 

• Effective communication skills to share testing knowledge and strategies in a collaborative atmosphere, leading and influencing positive quality results among testing teams. 

• Proven experience in planning, preparing, and executing functional, integration, and user acceptance testing, including end-to-end test scenarios across multiple systems and batch processes. 

• Demonstrated experience as an IT Quality Assurance professional for small to large projects. 

• Experience in developing test strategies and managing all aspects of software testing and defect management. 

• Proficiency in risk-based testing approaches to determine testing scope. 

• Ability to work effectively in a collaborative, team-oriented environment. 

• Experience with Salesforce (Sales Cloud, Service Cloud, Experience Cloud) is a must; Commerce Cloud experience is a plus. 

• Experience in automation and device simulation tools such as Selenium, Worksoft, BrowserStack, LambdaTest. 

• Experience with performance testing tools (e.g., JMeter, LoadRunner) is a plus. 

• Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders. 

• Salesforce certifications (e.g., Administrator, Platform App Builder) are highly preferred.