Sr IT Operations Analyst

Posted 8 Days Ago
Be an Early Applicant
Hiring Remotely in Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office or Remote
Junior
Information Technology • Software • Travel
The Role
The Sr IT Operations Analyst will maintain, troubleshoot, and enhance Power Apps solutions, support business analysis, and ensure operational documentation while engaging stakeholders and managing multiple projects.
Summary Generated by Built In

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Role Summary:

Our Team is seeking a skilled Power Platform & SharePoint Solution Analyst to maintain, enhance, and support business process solutions across Microsoft 365. This role has a strong emphasis on support and maintenance of an existing Power Platform solutions, particularly known as the HUB application, ensuring stability, performance, and timely issue resolution. The role also supports business analysis, documentation, reporting, and cross-functional collaboration activities.

Key Responsibilities:

HUB Application Support & Maintenance

- Maintain, troubleshoot, and enhance existing Power Apps Canvas applications supporting the HUB platform.

- Perform root-cause analysis for user-reported issues including app crashes, data load failures, and Power Fx formula errors.

- Diagnose and resolve issues related to SharePoint Online list performance, delegation limits, and large dataset handling.

- Review, debug, and optimize Power Automate cloud flows supporting HUB notifications, approvals, and data movement.

- Partner with business users to reproduce issues, validate fixes, and deploy updates using controlled change practices.

Business Analysis & Delivery

- Analyze business and user needs, document requirements, and translate them into clear system requirement specifications.

- Gather critical information from stakeholder meetings and produce useful reports and documentation.

- Prioritize initiatives based on business needs and requirements.

- Ensure delivered solutions meet documented business needs and functional requirements.

- Manage multiple projects and competing priorities, provide timely status updates, and communicate risks or blockers.

Operational Support & Documentation

- Update and maintain required information in spreadsheets and supporting documentation.

- Perform quality assurance checks to validate data accuracy and solution functionality.

- Document, update, implement, and maintain procedures.

- Document and communicate results of work efforts to stakeholders and management.

- Support successful delivery, enhancement, monitoring of deliverables, and timely project completion.

Stakeholder Engagement

- Work closely with and serve as a liaison between Vendor Management, business stakeholders, Suppliers, and Procurement teams.

- Effectively communicate insights, recommendations, and plans to cross-functional team members and leadership.

Required Skills & Qualifications

Technical & Functional Skills

- Microsoft Power Apps (Canvas): Minimum 1–2 years of hands-on experience developing, maintaining, and troubleshooting Canvas Apps in production environments.

- Power Fx Proficiency: Strong experience writing and debugging formulas for filtering, searching, patching, error handling, and performance optimization.

- SharePoint Online Backend: Advanced working knowledge of SharePoint Online as a Power Apps backend, including large lists, delegation limits, indexing, and performance tuning.

- Power Automate: Experience building, maintaining, and debugging cloud flows for notifications, approvals, and data synchronization.

- Strong knowledge of Microsoft Office Suite including Outlook, Excel, Word, and PowerPoint, with particularly strong Excel skills.

Core Skills:

- Strong Excel skills with the ability to update, maintain, and analyze data in spreadsheets.

- Ability to work independently to collate and synthesize data from multiple sources.

- Strong English verbal and written communication skills.

- Proven problem-solving skills, including the ability to perform root-cause analysis and quality assurance checks.

Work Environment & Expectations:

- Contractor will work remotely and follow US hours and holiday schedules.

- Must maintain at least a 4-hour overlap with US Central Time (CDT) business hours.

Education & Experience:

- Bachelor’s degree or equivalent experience required.

- If no degree, candidate must possess 3–5 years of relevant work experience supporting business operations, systems, or technology-enabled solutions specifically related to Power Platform & SharePoint Solution.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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The Company
HQ: Southlake, TX
8,150 Employees

What We Do

We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”

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