Sr IT Engineer

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

The Business Systems Analyst position will be a part of the GIS Application Platform Services team providing management and support of tools/services to users across all of Illumina. The role's responsibilities include the administration and support of various collaboration platforms and custom applications used for day-to-day activities.  The area of focus is both functional and technical which will include business process analysis, application configuration, application integrations, end user support, and solving complex technical problems.

Responsibilities:

Manage and Support both SAAS and Custom applications to maintain high availability application services to provide users with the tools and data needed to do their jobs effectively.

• Manage and Support Internal Ticket Escalations
• General to Complex technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues
• Independently debug and resolve complex application issues and problems
• Monitor and assist in managing open user forums
• Provide application best practice guidance to end users
• Manage Application Functionality Updates, Integrations, Configurations, Releases and Security Settings
• Onboard/Offboard user licenses for select applications
• Work on sustaining issues, enhancements, and projects
• Develop, update, and implement policies and procedures to maintain best practices across the team's portfolio
• Partner with IT resources in the overall strategy, design, operation, and continual improvement of applications services

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements:

Typically has 3-6 years of experience with strong technical and functional experience in hands on application support, administration, configurations, integration, enhancements, and project work.

• Experience in a fast-paced, global, corporate environment including the ability to manage expectations and facilitate prioritization efforts
• Eagerness to learn new technology and processes
• Working knowledge of Customer Support processes in a global organization 
• Ability to analyze both technical and data problems then propose solutions 
• Excellent oral and written communication skills 
• Strong collaboration skills within a global workforce 
• Ability to interface well with cross-functional teammates
• Strong technical experience in hands on application administration and configuration of both on premise and cloud delivered services
• Prior experience and administration with Collaboration Tools such as Asana, Drupal, LucidChart, Quickbase, UiPath etc
• Database experience with the following platforms SQL Server, Mongo, HANA, and MySQL a plus
• Prior experience and knowledge of the O365 suite including SharePoint Online, OneDrive, Teams, Exchange Online, Azure, etc a plus
• API and scripting experience a plus
• Ability to interface well with cross-functional teammates
• Change control experience in an FDA regulated environment

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.