Sr. IT Business Analyst

About Rimini Street

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise applications, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

Position Summary

Sr. IT Business Analyst will be responsible for gathering business requirements, understanding, analyze, document business requirements and drive improvements into the business processes to deliver high quality service to Rimini Street. This position will play a key role as a liaison between business groups and IT applications teams to develop & enhance such technologies as ServiceNow and Salesforce.

Essential Duties & Responsibilities

• The Senior IT Business Analyst will perform detailed requirements analysis with ability to articulate & document business processes & support internal training documentation, and identify areas for improvement

• Ability to abstract business issues and using data analysis techniques determines the root cause and possible solutions

• Working in a team with developers and business users, this position will identify and promote best practices and processes for business analysis

• Evaluate business processes, develop User stories for development team, test scripts for QA, and implement solutions

• Effectively communicates business insights and plans to cross-functional team members and management

• Gather critical information from meetings with various stakeholders and producing useful stories & reports

• Ensure solutions meet business needs and requirements

• Performing lifecycle testing

• Take initiative to drive automation, analytics and reporting

• Drive solutions that lead efficiency, standardization and minimization of redundancy in the existing processes

• Conduct analysis on the data residing in various systems and determine how it can be integrated & used to improve business processes

Additional Duties & Responsibilities

• Exceptional analytical and conceptual thinking skills

• The ability to influence stakeholders and work closely with them to determine acceptable solutions

• Excellent documentation skills

• Fundamental analytical and conceptual thinking skills

• Other job-related duties and responsibilities may be assigned from time to time

Education

• Bachelor’s degree in computer science or related field, or equivalent experience

Experience & Skills

• 8 - 10 Years of experience as an IT Business Analyst directly working with Customer Support, Sales, Marketing, Finance and IT business groups

• Experience in technologies like ServiceNow, Salesforce, etc.

• Ability to manage multiple priorities efficiently and effectively

• Strong documentation and training skills

• Strong communication skills

• Strong creative problem-solving skills

Language

• Fluent Portuguese and English. Spanish as a plus.

Location

• Brazil, remote

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 6,000 signed clients, including over 200 of the Fortune 500 and Global 100 companies.

• Over 2,000 team members, 30 offices in 21 countries, supporting clients in over 160 countries.

• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:   https://www.riministreet.com/company/awards/