The Role
Serves as the primary KOALA subject matter expert, translating stakeholder needs into business requirements and system documentation. Coordinates application maintenance, enhancements, testing, user acceptance testing, data preparation, and production support. Develops training materials, fulfills data requests, and partners with agency teams, legal staff, application developers, and vendors throughout the project lifecycle. Requires strong analytical, communication, writing, and organizational skills, along with proficiency in Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.
Summary Generated by Built In
The Senior Business Analyst for KOALA is responsible for analyzing business needs and supporting the planning,
design, and implementation of new or enhanced systems for the Georgia Department of Early Care and Learning
(DECAL). This role serves as the primary subject matter expert for KOALA, providing guidance to Child Care
Services (CCS), Legal/CRC units, the DECAL application development team, and third-party vendors. The position
also supports KOALA production activities, enhancements, and testing.
Core Responsibilities
Ensure KOALA application functionality, requirements, and industry standards are accurately defined and
implemented.
Serve as the primary subject matter expert for KOALA program operations.
Coordinate KOALA maintenance and support activities, representing agency interests.
Develop detailed business requirements and system documentation.
Assist CCS with creating KOALA user training materials, including screenshots and guidance.
Develop and execute test plans; support user acceptance testing and data preparation.
Participate in KOALA enhancement projects through the full project lifecycle, from definition through
evaluation.
Build collaborative partnerships with internal teams and external vendors to ensure timely and successful
deliverables.
Fulfill data requests as needed.
Technical Skills & Competencies
Experience managing IT projects and writing business requirements.
Strong self-starter who can work independently.
Excellent written and verbal communication skills.
Ability to communicate effectively with CCS and Legal staff.
Strong command of English grammar, punctuation, and writing conventions.
Ability to quickly understand and translate stakeholder needs.
Receptive to direction, feedback, and editing.
Logical, analytical, and detail-oriented.
Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.
Physical Requirements
Ability to receive and understand information through oral communication.
Clear, effective verbal communication.
Ability to hear and understand normal conversation levels.
Close visual acuity for data analysis, transcription, computer work, reading, and visual inspection.
Ability to review, categorize, prioritize, and analyze data using discretion and judgment.
Ability to apply evaluative reasoning in situations requiring subjective analysis.
Preferred Qualifications
Bachelor’s degree in a related field with 10+ years of relevant experience.
Requirements
Skill
Required / Desired
Amount
of Experience
Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.
Highly desired
3
Years
Highly desired
3
Years
Skills Required
- Experience managing IT projects and writing business requirements
- Strong written and verbal communication skills
- Ability to understand and translate stakeholder needs
- Logical, analytical, and detail-oriented approach
- Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting
- Bachelor's degree in a related field
- 10+ years of relevant experience
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
