Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is seeking a Sr. IT Business Analyst (Mid–Senior Level) to join our Global IT Business Relationship Management (BRM) organization in Costa Rica. The role partners closely with IT BRMs and business leaders across multiple regions to identify technology opportunities, translate business needs into actionable requirements, and enable solutions that drive measurable business outcomes. This is a strategic and stakeholder-facing role focused on digital enablement, operational efficiency, and innovation—not hands-on technical development.
The ideal candidate is a collaborative problem-solver who can bridge business objectives with technology delivery, thrives in an Agile environment, and understands how to build a compelling business case with hard and soft benefits.
What will you be doing?
Partner with IT BRMs and business stakeholders to understand objectives, challenges, and technology needs.
Translate business goals into clear functional requirements and user stories (documented in Jira).
Facilitate Agile ceremonies (stand-ups, sprint reviews, backlog refinement) and coordinate delivery progress.
Perform light project management tasks—monitor timelines, risks, and dependencies to ensure successful delivery.
Support business case development and benefits realization tracking for proposed initiatives.
Collaborate with cross-functional IT teams and vendors to ensure alignment on design, scope, and business outcomes.
Contribute to continuous improvement of business analysis practices, Agile adoption, and stakeholder engagement.
Provide domain insights related to any of the following key technology and platforms: Salesforce Sales Cloud, Model N, Power BI, Contract Lifecycle Management (CLM), SAP, AI/Automation, Web Portals, ServiceMax, and Information Security.
What will you need to be successful?
Education: Bachelor's Degree.
Experience: 3+ years’ experience as a Business Analyst.
Languages: Excellent communication skills, exceptional written, verbal and presentation skills to a diverse set of audiences, in English.
Strategic & Business Alignment: Partners with stakeholders to connect technology initiatives to business goals, enabling measurable outcomes and supporting benefit realization.
Analytical & Agile Expertise: Translates complex needs into clear user stories and requirements; facilitates Agile ceremonies and delivery using tools like Jira.
Stakeholder Engagement & Collaboration: Builds trusted relationships across regions, communicates effectively, and thrives in fast-paced, matrixed environments.
Domain & Industry Insight: Brings familiarity with platforms like Salesforce, SAP, Power BI, and CLM; understanding of the medical device or life sciences sector is a strong plus.
Preferred: Certified Scrum Master (CSM) or Professional Scrum Master (PSM), Certified Business Analysis Professional (CBAP), PMI-PBA, Salesforce Administrator or Business Analyst Certification, ITIL Foundation, Agile Business Analyst (ICAgile or equivalent).
Travel Requirements: Up to 10% (domestic).
You Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
Extra Perks: Discounts on fitness clubs, travel and more!
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Top Skills
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place.
Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart.
Through a spirit of ownership and can-do attitude, we work together to win..
We’re a company of people who care about each other, about our customers and their patients, and about our communities.
Together, we fulfill our shared purpose of Life Unlimited.
Please note: not all products referred to may be approved for use or available in all markets.
