At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Senior IT Application Support Analyst (Level 3 Support) - 100% Remote, PolandJob Summary:Iron Mountain is seeking an experienced, customer-focused Senior IT Application Support Analyst (Level 3 Support) to join our Global Product Support organization.In this critical remote permanent role, you will be responsible for monitoring, troubleshooting, and maintaining the stability and performance of applications deployed on cloud services, while ensuring a delightful experience for our clients.This organization supports Digital Solutions at Iron Mountain, which enables full lifecycle management for customers' physical and digital records and information.What You’ll DoIn this role, you will:- Lead technical resolution for system issues by performing deep diagnostics and root cause analysis, and owning the relationship with the client through resolution.
- Enhance digital platform stability and scalability by applying best practices in IT Service Delivery Principles, Incident Management, Problem Management, and Change Management.
- Onboard new clients and manage monitoring for our digital solutions, proactively addressing problems to meet or exceed expected performance.
- Minimum 5 years’ experience in leading and supporting Enterprise-level applications.
- Strong knowledge of Linux, Bash, Python scripting, and SQL and database concepts.
- Proven ability in excellent remote troubleshooting and stakeholder management with a customer-focused mindset.
- Minimum Bachelor’s degree or equivalent experience, with an understanding of cloud services (especially Google Cloud Platform) and DevOps best practices.
- Competitive total rewards supporting your career, family, personal wellness, and wellbeing.
- Flexible work options that enable a harmonious work-life balance.
- Opportunities for limitless personal and professional growth, preparing you for a digitalized future.
- Global connectivity, allowing you to learn from and connect with over 26,000 talented individuals from 59 countries.
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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