The Role
The Sr Application Support Analyst provides Level 2+ IT application support, troubleshooting issues, recommending solutions, and improving business processes while ensuring user satisfaction.
Summary Generated by Built In
The SR Application Support Analyst will provide Level 2+ IT application support to business users, ensuring smooth and efficient user experience. This role requires a customer-focused approach with a strong sense of ownership and commitment to resolving technical issues. Responsibilities include troubleshooting user-reported issues, identifying and recommending technology solutions, and assisting with business process improvements using existing systems. The ideal candidate will have strong communication and problem-solving skills, along with the ability to stay organized in a dynamic environment.
- 5+ years of experience in application support, help desk, or technical support in a fast-paced environment.
- Experience in the health care industry is a plus but not required.
- Basic knowledge of SQL, with the ability to run and interpret simple queries for troubleshooting.
- Strong analytical skills to identify and report application issues, irregularities, or bugs.
- Effective verbal and written communication skills, with the ability to explain technical issues clearly to business users, IT teams, and third-party support groups.
- Experience working in ServiceNow , ITILAbility to work independently while collaborating within a team in a dynamic and evolving environment
- Bachelor’s degree in Business, information systems MIS, or related field is preferred but not required.
- 5 years of experience as application support analyst
Top Skills
Servicenow
SQL
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The Company
What We Do
TridentCare is the leading portable diagnostic services solution for a variety of healthcare markets, delivering quality services at our customers’ locations nationwide. Each day the company deploys experienced medical professionals and leading-edge technology to provide imaging, laboratory, and vascular and services to tens of thousands of patients wherever they are proudly offering consistency and economies of scale that regional providers cannot. For more information about TridentCare, please visit TridentCare.com, and follow us on Instagram.
