This incumbent will perform routine and non-routine system administration, tier 2 end-user support and technical/complex support tasks. He/she may support internal and external customers and participate in special projects, train and mentor new team members and serve as a SME within the team.
Responsibilities:
• Fulfill end-user requests for non-routine and complex/technical tasks.
• Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
• Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• As assigned, perform system/process checks, QC tasks and applicable follow-up actions.
• Perform system User Acceptance Testing (UAT), informal testing or validation as assigned.
• Collect objective activity measurements, report to management, and implement ongoing improvements aligned with organizational strategy.
Qualifications:
• Bachelor’s Degree in Computer Science, a related field, or equivalent experience required.
• Critical to be a great listener who communicates obsessively with the customer.
• Forecasting and Measuring are essential skills to track product timelines, spend, and roadmap prioritization.
• Ability to work independently in a fast-paced environment with minimal supervision.
• Analytic, problem-solving, written/oral presentation skills.
• Technical skills to translate business requirements into terms developers and testers can understand.
• Aptitude for synthesizing complex data into key components that drive informed decisions.
Note: This role requires working night shifts based on business needs. The shift schedule will be either:
10:00 PM to 7:00 AM (Philippines Time), or
2:00 PM to 11:00 PM (Philippines Time)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Bachelor's degree in Computer Science, related field, or equivalent experience
- Experience with system administration and tier-2 end-user technical support
- Strong listening and customer-focused communication skills
- Forecasting and measuring skills to track timelines, spend, and roadmap prioritization
- Ability to work independently in a fast-paced environment with minimal supervision
- Analytic and problem-solving skills; written and oral presentation skills
- Technical ability to translate business requirements for developers and testers
- Aptitude for synthesizing complex data into actionable components for decision-making
- Experience performing User Acceptance Testing (UAT), informal testing, or validation
- Willingness to work required night shifts (10:00 PM-7:00 AM or 2:00 PM-11:00 PM Philippines Time)
- Maintain compliance with SOPs, training, time reporting, and applicable regulatory requirements
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
