Position Name: Sr. Internal Support Engineer
Reports to: Internal Support Manager
Location/Type: Philippines, Full Time Contract
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
We are seeking a Sr. Internal Support Engineer in the Asia-Pacific region to join our rapidly growing organization. This is a technical role providing excellent career development opportunities for a successful candidate. You will be working with the Atlas Technica internal infrastructure team to support internal systems, including Windows 11 Laptops, Desktops, Azure AVD, Entra ID, Intune, MS Defender, and VOIP system. Fluency in English is required.
Responsibilities:
- 4-6 years of IT experience/administration
- Strong verbal and written communication skills in English
- Customer Service experience
- Windows 11 troubleshooting skills including knowledge of PowerShell
- Support/use of ConnectWise Manage and ScreenConnect
- Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)
Requirements:
- 4-6 years of IT experience/administration
- Strong verbal and written communication skills in English
- Customer Service experience
- Windows 11 troubleshooting skills including knowledge of PowerShell
- Support/use of ConnectWise Manage and ScreenConnect
- Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)
Desirable Qualities:
- Experience working in an MSP environment
- Administration and use of RMM agents/tools
- Experience with vendors such as Monday.com, Atlassian, AFI, Mimecast, and 1Password
- Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender
- Ability to work remotely and collaborate with teams across different time zones
- Cultural awareness and sensitivity to work effectively in a diverse environment
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Top Skills
What We Do
Atlas Technica (https://www.atlastechnica.com) is an IT Service Provider specializing in hedge funds and alternative investment industry. Our objective is to provide the best service in the industry allowing hedge fund managers to focus on investing. Our services include infrastructure architecture and support, technology audit, disaster recovery planning and vCTO Services. Place IT on our shoulders.
