About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Sr. Software Engineer on the Salesforce Integration team, you will primarily contribute to the development of Dialpad’s native Salesforce integration, along with other critical apps. These integrations enable real-time automations and data transfers between Dialpad and key complementary systems, ensuring our mutual customers have a seamless unified experience. You’ll collaborate closely with engineering teammates, product leaders, business leaders, and external stakeholders, with a particular focus on enhancing our Salesforce integration.
This position reports to our Engineering Manager and has the opportunity to be based in our London office. This is a hybrid position with an expectation to be in the office 2-3 times per week.
What you’ll do
- Develop and maintain Dialpad’s Salesforce integration.
- Contribute to the development of other Dialpad integrations.
- Write architectural design & specification documents.
- Develop well-tested features with appropriate test hooks, resulting in low defect reports.
- Write clean, modular, and maintainable code using best practices, along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Assist with emerging Agentic AI technologies & initiatives.
- Represent the team as a technical expert.
- Provide mentorship & guidance for other engineers on the team.
- Tech Stack: Apex, Python, Vue.js, Redis, Google Cloud
Skills you'll bring
- 7+ years of professional experience as a Senior Software Engineer.
- Experience with at least one major backend programming language, especially Java or Python, and one major frontend programming language, especially Vue or React.
- Experience with Agile development methodologies.
- Testing, debugging, and troubleshooting skills.
- Effective communication skills.
- Collaborative & team player, but also able to work independently & autonomously.
- Pragmatic approach to solving problems while balancing business goals.
- Experience building integrations.
- Proficiency with ETL data pipelines.
- Agentic AI experience.
- Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- 7+ years of professional experience as a Senior Software Engineer
- Experience with backend languages (especially Java or Python)
- Experience with frontend frameworks (especially Vue or React)
- Experience developing Salesforce integrations (Apex)
- Proficiency with ETL data pipelines
- Experience with Google Cloud
- Experience with Redis or similar caching/datastore technologies
- Testing, debugging, and troubleshooting skills; writing unit tests
- Experience building integrations and real-time automations
- Experience with Agile development methodologies
- Agentic AI experience and regular use of AI coding assistants (e.g., Claude, Gemini)
- Effective communication and ability to mentor other engineers
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
