The Customer Account Specialist is a key contributor within the Inside Sales team, combining advanced customer management with leadership responsibilities. This role supports strategic customer relationships, partners closely with Outside Sales, serves as a subject matter resource for peers, and plays a critical role in driving customer satisfaction, operational excellence, and team performance. Senior ISRs are expected to independently manage complex customer issues while providing support and peer guidance across the team.
Key Responsibilities
- Independently manage, support, and resolve a portfolio of key and strategic customers, ensuring high levels of service, responsiveness, issue resolution and non-standard customer requirements to ensure accuracy and compliance.
- Serve as a primary inside sales partner to Outside Sales Representatives, supporting account strategies, sales trends, pricing coordination, quoting, customer follow-up, and business development opportunities, while proactively address potential issues.
- Handle inbound customer calls and inquiries, providing exceptional service and timely resolution to customer needs.
- Provide Tier 1 technical support to customers, troubleshooting product-related questions and determining appropriate escalation paths when necessary.
- Support the standardization and continuous improvement of inside sales processes, tools, best practices, and customer experience initiatives in collaboration with their peers and ISM.
- Partner effectively with cross-functional teams including Supply Chain, Purchasing, Operations, Finance, Product Management, and Sales to ensure customer commitments are met and issues are resolved efficiently.
- Demonstrate strong critical thinking, problem-solving, and decision-making skills to navigate complex customer situations and business challenges.
- Maintain exceptional follow-up and follow-through on customer commitments, internal requests, and action items to ensure timely completion and customer satisfaction.
- Model customer-focused behaviors and professional communication while fostering collaboration, accountability, and a team-first culture.
Worthington Enterprises is proud to foster an inclusive workplace where employees are empowered to innovate, grow, and contribute their unique strengths. Your talents may be a fit for this role or other opportunities across our organization—apply today to explore your potential. We are committed to providing reasonable accommodations throughout the application and hiring process; if you need assistance using our careers website, please contact [email protected].
Worthington Enterprises is a designer and manufacturer of market-leading brands that improve everyday lives by elevating spaces and experiences. The company operates with two primary business segments: Building Performance Solutions and Trade & Specialty Solutions. Our deeply held Philosophy is rooted in the Golden Rule – we treat our customers, employees, investors and suppliers as we would like to be treated.
Skills Required
- Bachelor's degree or equivalent experience
- 3+ years of inside sales, customer service, or sales support experience
- Experience managing key customer relationships
- Strong understanding of order management, pricing, and fulfillment processes
- Experience coaching, mentoring, and supporting team members
- Strong problem-solving, communication, and organizational skills
- Proficiency in CRM and ERP systems, such as Salesforce and JDE
- Strong analytical skills and ability to manage complex customer situations
Worthington Enterprises Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Worthington Enterprises and has not been reviewed or approved by Worthington Enterprises.
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Healthcare Strength — Benefits begin day one with an above‑market medical plan, 100% covered preventive care, and dental/vision, plus access to on‑site or mail‑order pharmacy in some locations. This establishes strong core health coverage and convenient care options.
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Affordable Benefits — Medical premiums are described as below market while maintaining comprehensive coverage elements such as fully covered preventive care. This positions healthcare costs as relatively manageable for employees.
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Strong & Reliable Incentives — Quarterly profit sharing, a 401(k) with company match, and an ESPP supplement base pay as core parts of total rewards. Profit sharing is characterized as a meaningful positive component of compensation.
Worthington Enterprises Insights
What We Do
Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market-leading brands that improve everyday life by elevating spaces and experiences. The Company operates with two primary business segments: Building Products and Consumer Products. The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others. The Company also serves the growing global hydrogen ecosystem via a joint venture focused on on-board fueling systems and gas containment solutions. Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe. Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal. Worthington Enterprises achieves this outcome by empowering its employees to innovate, thrive and grow with leading brands in attractive markets that improve everyday life. The Company engages deeply with local communities where it has operations through volunteer efforts and The Worthington Companies Foundation, participates actively in workforce development programs and reports annually on its corporate citizenship and sustainability efforts. For more information, visit worthingtonenterprises.com.
