Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
Responsible for driving account growth and profitability strategy for Complex ($35k-$175k) customers, primarily by securing incremental and renewal contractual commitments from Economic Buying Influences (EBIs) and Technical Buying Influences (TBIs) across all categories of products, as well as driving sales at sites and with Power users by daily outbound sales activities. Senior Account Executives are also responsible for teaming with Outside Developers to penetrate and grow accounts at the site and end-user level and customer experience teams to support and add value to our customers’ purchasing process. This is a strategic selling position, expected to engage contacts daily virtually by phone, video, and utilizing digital tools.
Duties & Responsibilities:
• Average account responsibility of ~100 accounts, average revenue responsibility of ~$16MProfitably grow book of business by hunting programmatic and all opportunities across the full account hierarchy (site, end-user, etc.)
• Partner with Outside Developers to drive sales through program compliance at all account sites
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Prioritized Insights, Tenfold, SFDC).
• Teams with category experts and customer support teams to execute account plan and best serve our customers. • Collaborates with Revenue Management Team on specific opportunities to make discretionary pricing decisions based on knowledge of the account and assessment of future spend potential, as well as pass BPIs based on contract language.
• Exhibit high level of business acumen and sales methodologies to discover incremental opportunities at the master and site level and understand competitive landscape.
• Expertise of customer industry buying process’ and ability to support product selection and standardization of SA.com products assortments. • Implement and ramp wins driving compliance to new and existing programs for customers
• Engage CSC team to manage customer experience and complete customer maintenance requests.
• Establishes and maintains business management relationships with the senior executive team members within customer base.
• State, Local & Education experience beneficial but not required
What You Bring to the Table:
• Strong drive and a desire to win
• Strong aversion to complacency
• Proven ability to view rejection as a learning opportunity and double down on next best actions
• Experience and proven track record of managing programs or business development
• Ability to interface at customer’s most senior levels
• Strong ability to develop and deliver presentations
• Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
• Ability to set targets, design customer growth plans and work with product category sales team members • Strong business, financial, operations and technology acumen
• Ability to analyze customer data, business and industry trends to create tailored solutions for customers based upon Staples value proposition • Ability to function independently with minimal daily supervision.
Basic Qualifications :
• Experience and proven track record of managing programs or business development
• Solid knowledge of Office Supplies including: facility and breakroom, technology products, business furniture, print and promotional products
• Proficient in Microsoft Office and other basic software tools.
• Ability to interface at customer’s most senior levels
• Strong ability to develop and deliver presentations virtually
• Consultative selling, solutions selling, insight selling, negotiation and advanced client
• Ability design strategic customer growth plans and work with product category sales team members
• Strong business, financial, operations and technology acumen
• Ability to analyze customer data, business and industry trends to create tailored solutions for customers based upon Staples value proposition
• Ability to function independently with minimal daily supervision
• Adaptable to change
• Negotiating: Individual will oversee pricing negotiations for specific sales opportunities
Preferred Qualifications:
• Bachelor’s degree
• Proficient in Microsoft Office and other basic software tools
• Worked cross-functionally in a medium - large, complex company
• Prior account management and prospecting experience
• Had responsibility for a sales budget and track record of exceeding quota
• Managed a complex deal shaping from start to finish
• Experience working with Gov’t and Education Coops
• Experience with business-to-business sales process
• Had responsibility to retain and grow accounts
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Skills Required
- Experience and proven track record of managing programs or business development
- Solid knowledge of office supplies including facility and breakroom, technology products, business furniture, print and promotional products
- Proficient in Microsoft Office and other basic software tools
- Ability to interface at customer's most senior levels
- Strong ability to develop and deliver presentations virtually
- Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
- Ability to design strategic customer growth plans and work with product category sales team members
- Strong business, financial, operations and technology acumen
- Ability to analyze customer data, business and industry trends to create tailored solutions
- Ability to function independently with minimal daily supervision
- Adaptable to change
- Negotiating: oversee pricing negotiations for specific sales opportunities
- Bachelor's degree
- Worked cross-functionally in a medium - large, complex company
- Prior account management and prospecting experience
- Responsibility for a sales budget and track record of exceeding quota
- Managed a complex deal shaping from start to finish
- Experience working with government and education co-ops
- Experience with business-to-business sales process
- Responsibility to retain and grow accounts
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
