Sr. Infrastructure AI Automation Consultant

Keys to Success:

• You have a model-first, programmability-first mindset. You think in prompts, tools, and agent graphs as naturally as in code.
• You focus on understanding data and curating powerful evaluations, including offline evals, online telemetry, and human feedback loops.
• You excel at thoroughly documenting and communicating ideas to a broad audience, including non-technical business stakeholders.
• Your attention to detail and code-craft is unparalleled. You care about what the agent actually does in the real world, not just the happy path.
• You communicate and think in a structured manner.
• You're comfortable engaging with clients, partners, peers, and anyone who has valuable input.
• You have a passion for helping others achieve success.
• You have domain expertise across multiple areas such as software development, cloud, data engineering, machine learning / LLMs, and enterprise integration.

Primary Focus:

Lead the design and implementation of Infrastructure Automation systems across client engagements, including agent orchestration, tool/function use, retrieval-augmented generation (RAG), evaluation, guardrails, and production deployment.

Key Technical Skills:

• Networking: Enterprise routing/switching, multi-vendor (Cisco, Arista, Juniper)
• Infrastructure-as-Code: NetBox, Git/YAML, Jinja2 templates, version control
• Automation & APIs: Python (API automation, scripting), Ansible, Terraform, orchestration tools (Itential, StackStorm, AWX)
• Integration & APIs: REST/GraphQL, secrets management (Vault/CyberArk), IPAM (Infoblox/NetBox), artifact repositories
• Testing & Validation: Robot Framework, pytest, pyATS; test-driven automation
• DevOps Practices: CI/CD, containerization (Docker/Kubernetes/OpenShift), GitOps, documentation-as-code, observability
• Agent Frameworks & Orchestration: LangChain, LangGraph, CrewAI, AutoGen, Semantic Kernel, Claude Agent SDK, OpenAI Agents SDK; multi-agent coordination and hand-off patterns.
• Foundation Models & LLM Platforms: Anthropic Claude, OpenAI, Google Gemini, Meta Llama, Mistral; AWS Bedrock, Azure OpenAI, Google Vertex AI; model selection, routing, and cost/latency optimization.
• Tool Use & Integration: Function calling, structured outputs, Model Context Protocol (MCP) servers and connectors, REST/GraphQL APIs, webhooks, enterprise identity (OAuth/SAML).
• Retrieval & Knowledge: RAG architectures, vector databases (Pinecone, Weaviate, pgvector, Chroma, Milvus), embeddings, hybrid search, reranking, chunking strategies, knowledge graphs.
• Prompt Engineering: Systematic prompting patterns (ReAct, reflection, planner/executor), prompt versioning, context engineering, few-shot design.
• Evaluation & Observability: LangSmith, Langfuse, Arize, Weights & Biases, Braintrust; agent tracing, eval harnesses (golden sets, LLM-as-judge), A/B testing, human feedback loops.
• Responsible AI & Guardrails: NeMo Guardrails, Llama Guard, input/output filtering, PII detection, prompt-injection defense, policy enforcement, audit logging.
• Engineering: Python (primary), TypeScript/Node; Git/YAML, version control; test-driven development with pytest.
• LLMOps / DevOps: CI/CD, containerization (Docker/Kubernetes/OpenShift), GitOps, prompt & model versioning, documentation-as-code, secrets management (Vault/CyberArk).

Preferred Experience:

• Deploying and scaling agentic AI solutions in production enterprise environments.
• Designing multi-agent systems with planner/executor, critic, and human-in-the-loop patterns.
• Architecting model-agnostic orchestration layers and abstraction frameworks across providers.
• Building agent evaluation and observability pipelines, including eval-driven development workflows.
• Integrating agentic workflows with enterprise systems (ServiceNow, Jira, Salesforce, M365, ITSM platforms).
• Fine-tuning, LoRA/adapters, distillation, and model-routing strategies for cost and performance.
• Enterprise AI governance, responsible AI frameworks, and compliance (NIST AI RMF, EU AI Act awareness).

Soft Skills:

• Excellent documentation and knowledge-sharing skills.
• Strong cross-team collaboration and communication.
• Self-driven problem solver; comfortable with ambiguity, which is a must in a rapidly evolving AI landscape.
• Ability to convert business requirements into agentic AI solutions with clear ROI.

Qualifications:

• Ability to perform concurrent tasks in complex environments under adjusting priorities.
• Ability to communicate and modify approach, language, and style to different audiences, including C-suite executives.
• Professional writing style and experience with demonstrable technical and business-related artifacts is required.
• Collaborative, with the ability to manage conflicting interests and deal with ambiguity.
• Effective communication skills: capable of supporting presentations to convey concepts and solutions, writing effective emails, and discussing AI strategy with senior executives.
• Strong teamwork qualities: able to gain the trust of customers and collaborate effectively within the WWT team.
• Intellectually curious with a desire to continuously track advances in foundation models, agent research, and the broader AI ecosystem.
• Proactive, collaborative, with emotional intelligence, and the capacity to learn and synthesize new information rapidly.
• Adaptable, with the ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Self-directed, with the ability to adapt to change and competing demands.
• You have extensive experience in designing, building, and deploying AI or intelligent-automation solutions within an organization.
• You hold a bachelor's degree in Computer Science, Electrical Engineering, Data Science, or have equivalent experience.
• You have a proven track record of leading large and complex AI or agentic automation engagements.
• You have experience in developing standards and best practices for AI development projects, including prompt, evaluation, and deployment standards.
• You are familiar with modern development tools and environments, such as Git, Visual Studio Code, Docker/Podman, Kubernetes/OpenShift, and Linux/Unix.
• You have experience with data serialization formats such as JSON, YAML, XML, and CSV.
• You have proficiency in Python; experience with TypeScript, Go, or Rust is a plus.
• You have a solid understanding of LLM APIs, function/tool calling, streaming, structured outputs, and token economics.
• You have foundational knowledge of public cloud AI platforms such as AWS Bedrock, Azure OpenAI, and Google Vertex AI, and experience integrating with on-premises or private model deployments (vLLM, TGI, Ollama, NVIDIA NIM).
• You have working knowledge of one or more agent frameworks and platforms, such as LangGraph, CrewAI, AutoGen, Semantic Kernel, or the Claude Agent SDK.
• You have working knowledge of one or more retrieval and vector-database platforms, such as Pinecone, Weaviate, pgvector, Chroma, or Milvus.
• You have working knowledge of agent evaluation and observability tooling, such as LangSmith, Langfuse, Arize, or Braintrust.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $140,000-$170,000 annually. Actual compensation will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program 

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT
remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [email protected].

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Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges, including the next frontier: agentic AI systems that reason, plan, and act on behalf of the enterprise.

Position Overview:

As a Sr. Infrastructure AI Automation Consultant, you will take a leadership role in delivering agentic AI outcomes across a wide range of global clients. You will engage with customer leadership to define priorities and outcomes, expand the capabilities and offerings of the Automation practice, and lead consulting engagements that bring autonomous, tool-using AI agents into production.

You'll develop Automation strategies, design multi-agent architectures, and lead build efforts by orchestrating large language models (LLMs), retrieval systems, tool integrations, and human-in-the-loop controls, all while using your communication skills to provide leadership and guidance to clients and engineers. Your consultative approach will help you evaluate client requirements, propose agentic solutions, and achieve measurable business objectives. You'll mentor engineers and collaborate with sales account executives, technology partners, and client IT and business executives.

Key Responsibilities:

Customer Focus

• Understand customer needs and design agentic AI solutions that solve for both their short-term and long-term needs.

• Understand customer problems and develop novel agentic solutions that are differentiated from our competitors, combining foundation models, retrieval, orchestration, and enterprise context.

• Use a strategic approach to managing customer interactions and data throughout the customer journey, with a goal of higher business growth through better customer experiences powered by AI.

• Build strong customer relationships and deliver customer-centric agentic AI solutions that produce measurable value.

• Lead client agentic AI engagements with a focus on strategy, enablement, and execution, from discovery and use-case qualification through design, build, evaluation, and production rollout.
• Provide technical leadership during client engagements across model selection, agent design, tool/function integration, retrieval architecture, and evaluation strategy.
• Define agentic AI architectures and designs that are simple, effective, and responsibly governed.
• Mentor and collaborate with peers to raise the bar for everyone, including yourself.
• Drive continuous improvement within the practice through development, collaboration, and mentorship.
• Contribute to the practice as a "librarian" of agentic AI intellectual property, including reusable agents, prompt libraries, evaluation harnesses, and reference architectures.