Sr. DITA Information Architect (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day. We have 3.44 PB of RAM deployed across our fleet of C* servers - and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

We’re seeking a Senior Information Architect with extensive, real-world experience in designing and producing DITA XML content models. The ideal candidate has a technical writing background, a genuine passion for DITA, and working knowledge about how information architecture principles and practices make documentation a strategic asset. You will be responsible for the architectural framework of our documentation and play a key role in our ability to deliver the right content at the right time to our audiences.

What You’ll Do:

• Implement an architecture that supports a scalable and sustainable content model that follows a DITA specification and drives best practices.

• Collaborate with technical writers, documentation managers, content strategists, taxonomists, product managers, and other stakeholders, to ensure our information architecture supports business needs and delivers an excellent user experience in documentation and in-product assistance.

• Help define workflows, including content creation, review, and publishing processes.

• Partner closely with the content publishing team to optimize the implementation of taxonomy and metadata structures within an online web portal, ensuring efficient content organization, searchability, and user navigation.

• Help develop and optimize schemas and tools, ensuring alignment between the content model and company objectives.

• Enhance content reuse strategies to minimize duplication and maximize efficiency.

• Occasionally develop user-facing content.

• Contribute to content strategy projects as needed.

• Partner with colleagues to help drive content quality and consistency.

What You’ll Need:

• Significant experience as a DITA Information Architect, with a focus on customer-facing product documentation for multiple audiences (users, developers).

• Proven DITA XML expertise with a strong understanding of information architecture principles and practices, including:

  • Content strategy and planning

  • Information modeling, taxonomy development, and  governance

  • Metadata design and implementation

  • Search and retrieval systems

  • User experience and usability

• Experience managing content for large, complex documentation sets, with content originating from both a large technical writing team and outside contributors.

• Significant experience with at least one industry-standard Component Content Management System (CCMS).

• Familiarity with the Oxygen XML Editor application for authoring, editing, reusing, and maintaining DITA content in a collaborative environment.

• Familiarity with the underlying DITA Open Toolkit (DITA-OT) for publishing DITA content.

• Excellent communication, collaboration, and project management skills.

• Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines.

• Experience with XML, XSLT, CSS, and Markdown.

• Certification or equivalent experience in DITA, technical writing, or a related field (e.g., Certified Information Architect).

Bonus Points:

• Cybersecurity industry experience.

• Background in documentation transformations and content migrations.

• Knowledge of semantic web technologies, such as RDF and OWL.

• Experience with Content Delivery Platforms (CDPs).

• Familiarity with Software Development Lifecycle (SDLC) methodologies and version control systems.

• Familiarity with large learning models (LLMs) and natural language processing (NLP) concepts.

• Experience with data analytics and metrics tools.

• Experience partnering with a localization team.

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
 

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $135,000 - $225,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Expected Close Date of Job Posting is:02-06-2025