Sr. Implementation Consultant

Posted 9 Days Ago
Easy Apply
Be an Early Applicant
Hiring Remotely in México
Remote
Mid level
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Unlock the potential of the physical economy.
The Role
The Sr Implementation Consultant at Motive will lead complex onboarding projects, ensuring successful deployment of Motive's hardware and software for clients. This includes defining onboarding programs, tracking key performance indicators, and hosting training sessions. The role requires strong project management and communication skills to guide customers through their initial adoption of the platform.
Summary Generated by Built In

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

 

About the Role: 

An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT. 

The Implementation Consultant is a highly skilled project manager and a  Motive product expert who uses these skills to guide clients through complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase the partnership relationship with Motive.

What You’ll Do: 

  • Define and maintain the onboarding program for clients based on our product initiatives
  • Define, track and achieve key performance indicators for the onboarding program
  • Owning the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients
  • Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations
  • Ensure the timely and successful completion of new client onboarding for all assigned accounts
  • Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule
  • Hosting virtual or in-person group training sessions for new customers

What We’re Looking For: 

  • 4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management. 
  • Strong business background including project management, account management, problem-solving, business planning, and analytical skills
  • Excellent interpersonal, communication (both written and verbal), and presentation skills
  • Experience in delivering client-focused solutions based on customer needs
  • Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level
  • BA/BS degree or equivalent work experience preferred

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote

What the Team is Saying

Laura
Valerie
Angie
Brad
Breanna
Greg
The Company
HQ: San Francisco, CA
4,000 Employees
Remote Workplace
Year Founded: 2013

What We Do

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.

Why Work With Us

We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Motive Offices

Remote Workspace

Employees work remotely.

Typical time on-site: None
HQSan Francisco, CA
Taiwan
Austin, TX
Bengaluru, IN
Buffalo, NY
Company Office Image
Mexico City, MX
Nashville, TN
Vancouver, BC
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account