Sr HR Specialist People Services

Range:

Job Description:

Sr HR Specialist People Services

We are ready to take this game to the next level and need someone passionate to be the first point of contact to all employees and leaders at OLG for assistance with human resources related inquiries. They will complete the full spectrum of support including triage as needed or provide the direct support including the coordination and efficient execution of Workday activities to support business process.  

YOUR ROLE IN THE GAME

Reporting to the Sr HR Manager People Services, you will be empowered to:

Business Support 

• Serve as the first point of contact for all HR related inquiries from current (active and on leave) and former employees
• Provide guidance, support and coaching for pension, benefits, compensation, absences from work, payroll,  and all Workday processes (hires, job changes and employee movement).  
• Advise and/or direct employees, HR teams or service providers to HR policies and support self-service model highlighting gaps for smooth service delivery and escalating exceptions to appropriate team 
• Conduct meetings with new hires to carry out onboarding activities   
• Meet with employees transitioning to pregnancy, parental leave, and retirement to communicate and explain benefits and pension implications  
• Coordinate with benefit providers, government agencies and other departments as necessary for timely inquiry resolution  

Back End Processing and Continuous Improvement 

• Adhere to and enforce position management best practices including the creation of positions, job profiles and maintenance of the supervisory organization structure  
• Develop and maintain all HR operations processes/procedures and documentation, focusing on best practice, compliance, and quality  
• Manage and coordinate mass templates and changes within the HRMS Supporting the effectiveness of the HRMS application as the front-end HCM module expert; responsible for identifying and providing essential input on continuous improvement initiatives with a focus on enhancing the client experience  
• Research complex employee inquiries due to discrepancies, historical inconsistencies providing written explanations and initiating the relevant corrective action plan engaging HR teams and service providers as required 
• Maintain accurate employment records and maintain data integrity within the HRMS; assessing, creating, updating and auditing employee information to ensure alignment with organizational policies, procedures and legislative requirements 
• Define criteria for audits related to employee life cycle events, collaborating with internal P&C teams to create effective end-to-end operational processes  
• Participate in user acceptance testing in collaboration with HR Systems Team for the implementation of new systems, enhancements, and system functionality for workstreams   

WHAT YOU BRING TO THE GAME

Education & Experience:

• Post-secondary education in Human Resources, Business Administration or related program 
• Human Resource Professional Association (HRPA) designation an asset
• Strong working knowledge of HR legislation, policies, procedures and best practices with the ability to apply them effectively.
• Practical knowledge of Office 365 suite (Outlook, Excel, Word, SharePoint, OneDrive etc.) including intermediate Excel                            
• 2+ years working in an HR environment with general knowledge of several aspects of HR administration, operations, time, absence, benefits, onboarding and payroll 
• Experience with Workday HCM or equivalent HRIS

Relevant Skills:

• Organizational/time management skills with proficiency balancing inquiries and activities from multiple channels within tight timelines 
• Strong customer service, preferably gained within an HR shared services environment, combined with excellent follow-up, communication, and relationship management skills
• Ability to manage confidential/sensitive information professionally  
• Identify and contribute to  changes in culture, systems, programs, processes and ways of working 

BENEFITS OF JOINING THE WINNING TEAM

• Group Benefits Plan: Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).
• Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
• Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).
• Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
• Growth Focus: Become your best self with access to new opportunities and personalized support programs.
• Comprehensive Learning: 24/7 access to robust online learning programs.
• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by July 7, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [email protected], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.