Sr. HR Operations Specialist

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

We are looking for a Sr HR Operations Specialist to join our EMEA People Team. As a People Team, we are responsible for fostering an amazing workplace and culture that empowers everyone to do their best work. You will collaborate with different teams and support different initiatives of the business to ensure an outstanding employee experience as Palo Alto Networks continues its rapid growth. We believe in the importance of supporting our employees throughout their employee journey with Palo Alto Networks.  Especially in today's world of changing demands and needs, we are looking for a new colleague who understands the value of employee focused and tailored solutions.

Your Impact

• You will act as the main point of contact for all UK&I employees when it comes to high level Tier 1 and Tier 2 work.

• Ensure a best in class employee experience through high level of service, empathy and operational excellence

• Embrace a mindset of “executing with excellence” in which you anticipate challenges, diagnose problems, develop and implement robust solutions that enable for amazing execution 

• Build strong relationships with other HR teams to coordinate workflow, processes, and communication with key stakeholders; ensure seamless hand-off of processes and deliverables. Important internal partners/customers are:

  • Employee Relations team

  • Legal team

  • People Business Partners for the markets you are supporting

• Participate in meetings as operational subject matter expert which impact operational design, reporting, or workflows

• Manage and support multiple and concurrent ad hoc requests in a timely manner with accuracy

• Ownership of regional project from end to end with a focus on process automation, simplification and scalability  

• Provide employees with exceptional service regarding Tier 1 and Tier 2 HR related inquiries through resolution accountability

• Ensure employee data is up to date, accurate and compliant within our HR system

• Be a subject matter expert for the team in critical HR functions such as Benefits,  Compensation, etc.

• Help train, coach and develop team members

• Ensure internal knowledge base is kept up to date and knowledge gaps are addressed in a timely fashion  

• Ensure compliance with local rules and regulations regarding ER cases and sick leave cases in close coordination with the CoE’s

Your Experience

• BA/BS degree or equivalent of 4+ years of progressive HR Operations experience in a technology organization or technology-related business, preferably with a multinational company (MNC)

• You have excellent communication skills in English

• Relevant professional HR experience in the UK  and good knowledge of local typical legal requirements related to the HR processes around e.g. reference letters, sick leave, maternity leave etc.

• Ability to demonstrate integrity, maintain confidentiality and influence without authority

• Ability to set priorities, stay focused, and manage time in a fast-paced, developing environment

• Ability to establish strong relationships at all levels and across functions, regionally and globally 

• Excellent interpersonal skills and demonstrated success working with all levels in an organization

• High level of accuracy and excellent verbal and written communication skills 

• Ability to manage multiple priorities in a global, dynamic environment. Must be able to operate with limited direction

• Ability to address immediate employee needs, including escalations, while maintaining a view to long-term goals and the organization’s vision and objectives with a continuous improvement mindset 

• Relevant experience in HR process design

• Commitment to continuous learning and study of your craft

• Ability to self-direct work and comfortable dealing with ambiguity

• Capable of leading and delivering on regional projects and supporting global ones 

The Team 

HR Connect is a growing, high-energy team that provides global shared HR services to our workforce. We are seeking an energetic HR professional who can thrive in a fast-paced environment and is comfortable being the face of HR. We believe in the importance of being accessible and consistently demonstrating exceptional interpersonal and customer service skills to all employees. You will play a pivotal role in demonstrating our company culture and making the best first impression. If you're a self-starter looking for a role that helps create a great new hire and ongoing employee experience, this is it! This person will provide HR top-tier 1 and level 2 support, including data entry, maintaining HR records, processing Leave of Absences, and other tasks as assigned. Project management experience is highly desired as we are a team in transition

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.