The Role
Manage complex employee HR cases involving organizational changes, leaves of absence, and workplace accommodations. Provide guidance, assess risks, coordinate with Legal, Employee Relations, HRBPs, vendors, and other partners, and resolve inquiries within service-level timelines. Maintain accurate, audit-ready documentation, identify case trends, support policy and process updates, and contribute to scalable HR service improvements.
Summary Generated by Built In
Job Title: Sr. HR Generalist
Location: San Jose, CA 95110
Type: Contract (09+ Months, Possible Extension/Conversion)
Pay Rate: $35.21/hr. on W2
The Opportunity
What you’ll do
What you need to succeed
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Location: San Jose, CA 95110
Type: Contract (09+ Months, Possible Extension/Conversion)
Pay Rate: $35.21/hr. on W2
The Opportunity
- This is a standout opportunity to collaborate with employees and managers during pivotal moments, offering mentorship that truly makes a difference!
- As a Senior HR Generalist in a client-facing role, you’ll be a go-to resource for complex case types including organizational changes, leave, and accommodation support—playing a key role in delivering clarity, care, and confidence to employees when they need it most.
- You’ll collaborate with peers across the Employee Resource Center (ERC), our leave vendor, and Employee Relations partners to resolve employee requests, manage HR cases, and drive improvements that expand how we deliver scalable, high-quality support.
- The ERC is an integral part of our broader Scaled Delivery organization. Our motto is that with every interaction, the ERC is helping employees navigate through their Adobe journey.
- Come join the team who is crafting those experiences!
What you’ll do
- Provide consultation and guidance to all levels of the organization on sensitive work-related issues, such as organization changes, accommodations, and leave-related policies
- Triage and respond to questions from our internal HR teams to collaborate on cases, assess options, and provide risk assessments
- Lead the intake, triage, and resolution of complex HR inquiries with speed and empathy, aligning cross-functional resources to connect impacted individuals to the right support
- Leverage case management systems to address employee needs with care and efficiency—using reporting and insights to identify trends and inform strategies that strengthen our business
- Partner with various collaborators as needed (Legal, Security, Employee Relations, HRBPs, etc.); demonstrate the capacity to communicate efficiently at all levels
- Foster continuous team enablement by providing compelling updates on process and policy changes—equipping colleagues with the clarity and self-assurance to excel
- Influence and contribute to process improvements that drive business scalability.
- Bring insight to and collaborate on projects that drive impact across the organization.
What you need to succeed
- Proven HR expertise with specialized knowledge in complex HR topics such as organizational changes, leave of absence programs, and interactive accommodation processes, ensuring employees receive support with care, compliance, and confidence
- Demonstrated problem-solving capabilities for complex cases, with an understanding of the need to be both compassionate and firm to navigate various business challenges
- Manages a full caseload independently with accuracy and consistency — meeting SLA timelines and maintaining audit-ready documentation from the start of the assignment
- Strong communication skills, including written and oral communication
- Applies existing tools and workflows effectively, and flags process gaps or improvement ideas to the team as they arise
- Demonstrated ability to work independently and make decisions with confidence—delivering results in fast-paced environments and meeting deadlines, time constraints, and SLAs
- Ability to build trust and apply judgment to make decisions on cases and partner concerns
- Bachelor’s degree or equivalent experience preferred; 3-5 years of HR experience preferred .
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Skills Required
- Proven HR expertise with specialized knowledge of organizational changes, leave of absence programs, and interactive accommodation processes
- Demonstrated problem-solving capabilities for complex HR cases
- Ability to independently manage a full caseload accurately and consistently while meeting SLA timelines
- Ability to maintain audit-ready documentation
- Strong written and oral communication skills
- Ability to use existing tools and workflows effectively and identify process improvements
- Ability to work independently, make confident decisions, meet deadlines, and perform in fast-paced environments
- Ability to build trust and apply sound judgment to case and partner concerns
- Bachelor's degree or equivalent experience
- 3-5 years of HR experience
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The Company
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
