Responsibilities
- Serve as the initial point of contact for all Human Resources issues and provide prompt and accurate advice and direction to management on employee issues to ensure the consistent application of policies in compliance with legal requirements and company practice.
- Maintain familiarity with a variety of Alorica's concepts, practices, and procedures.
- Partner with Sr Executives to provide cohesive thought leadership around human capital management, succession planning, engagement, and talent management. Consult with management in managing employee performance to improve retention.
- Collaborate with Human Resources leadership team to ensure that programs and initiatives are communicated and implemented across the company.
Qualifications
- (9) Nine years of related human capital management experience required.
- Call Center Human Resources experience preferred.
- Experience in implementing policies and procedures with strong compliance background in state and federal regulation adherence.
- Experience dealing with complex employee issues.
- Excellent interpersonal, written, and oral communication skills with multiple levels across the organization.
- Proficient personal computer skills including Microsoft Office.
- Ability to prioritize and organize work in a multitasked environment.
- Ability to adapt to a flexible schedule.
- Ability to maintain the highest level of confidentiality.
Skills Required
- Nine years of related human capital management experience
- Call Center Human Resources experience
- Experience in implementing policies and procedures with compliance background
- Experience dealing with complex employee issues
- Excellent interpersonal, written, and oral communication skills
- Proficient personal computer skills including Microsoft Office
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
- Ability to maintain confidentiality
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
