Sr. Helpdesk Support Specialist Temporary Assignment

Who We Are:
WHY Brands Inc., a parent company of Munchkin and Curio Home Goods , focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon and has global distribution in over 50 countries. Curio, a premium brand of curated collections of home goods, launched in 2023. WHY's vision is to establish an expanding portfolio of innovative businesses aligned with its commitment to inventive product design. With over 320+ patents under our belt, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Recognized as #8 on America's Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child's potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.
Position Summary:
The temp role will play a pivotal part in our IT operations, primarily focusing on assisting the IT team with office moves and user management tasks. This 3+ month role offers an excellent opportunity for hands-on experience in a fast-paced IT environment, with the potential to transition into a permanent position based on performance and business needs.
In this temp project, you'll do:

• Support the IT department in coordinating office relocations, ensuring seamless transitions of IT equipment and services
• Assist with user account management, including provisioning and de-provisioning access based on company policies
• Provide technical support and troubleshooting assistance to end-users, resolving issues related to hardware, software, and network connectivity
• Collaborate with team members to maintain accurate documentation of IT assets, configurations, and procedures
• Contribute to ongoing IT projects and initiatives as directed by IT management
• Ensure compliance with company IT policies and procedures, promoting a secure and efficient working environment

Bring It!

• Four-year college degree in Computer Science and/or MCTS/A+ or equivalent certification with a minimum 4 years of experience
• 5+ years of client support experience in a technical desktop support role
• Strong Desktop support skills including support for PC and MAC computers, with emphasis on Windows 10/11 and MAC OS X (12 - 15) operating systems
• Expert in PC and handheld operating systems hardware and software (Windows and Mac)
• Microsoft Office365 experience
• Active Directory - Users and Computers experience
• Strong Customer Service Support skills with C-level executives
• Experience setting up and supporting conference room AV and Zoom Meetings
• Heavy PC and Mac imaging experience using InTune and Jamf
• VOIP and smartphone setup and troubleshooting
• TCP/IP networking experience
• Print and file share setup and troubleshooting
• Laptop and mobile experience
• Ability to install, upgrade, and troubleshoot PC and Mac hardware
• Knowledge of Helpdesk tools for tracking issues and resolution
• Ability to use online resources including KB articles and forums for troubleshooting
• Understanding of the ticketing system, i.e. Spiceworks, FreshService
• Willingness and commitment to learning new technologies
• Possess strong customer service skills and the ability to interact with employees at all levels of the organization
• Flexible, willing, and able to do many different tasks in a deadline-driven environment - often changing assignments and priorities on short notice
• Ability to excel in a fast-paced environment and work under pressure
• Strong collaboration skills to work in a team environment
• Excellent oral and written communication skills
• Attention to detail and organizational skills
• Capability to self-motivate, work independently, and take ownership of job responsibilities.
• Available for on-call support and weekends
• Willing to occasionally travel overnight for work and/or training
• Able to lift 50 lbs.

We Got You Covered!
As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.
Pay rate: $30-38/hr (DOE)
T
o learn more, visit us at www.munchkin.com. Munchkin
welcomes and values what makes everyone unique. We're proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status.
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