Department:
Cargo Provo & GSEOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
Ready to lead data‑driven innovation for Southwest’s Ground Operations? As a Senior Ground Support Data Consultant, you will lead the research and development of solutions that advance both departmental and enterprise strategic objectives. You will partner across internal and external Teams to design and deliver data‑driven strategies, combining analytics with insights gathered from frontline Employees. In this role, you will play a key part in building new capabilities for Ground Support Equipment, driving groundbreaking analysis that enhances operational performance and supports smarter decision‑making across the network.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Design, build, and maintain interactive dashboards or reports that provide real-time insights into key performance indicators (KPIs), operational metrics, staffing levels, financial outcomes, predictions, and trends; ensure data insights are presented in an actionable manner
- Query complex data sets using AWS Redshift and SQL to develop operational models and analyses that provide insights into GSE performance and trends.
- Extract, transform, structure and load (ETL) data from third-party sources through APIs using Python, Alteryx, and AWS ETL tools, ensuring data integrity, quality, and accessibility for further analysis
- Build and maintain operational models to simulate scenarios, forecast performance, and assess potential risks and opportunities to support strategic decision-making.
- Manage and lead cross-functional initiatives, facilitating meetings with key stakeholders across all levels to ensure alignment and project success.
- Develop and implement statistical models to forecast performance, predict outcomes, and optimize resource allocation. Apply advanced techniques such as regression analysis, time-series forecasting, and Monte Carlo simulations to inform strategic decision-making.
- Analyze operational and maintenance data to identify cost-saving opportunities. Use statistical insights to recommend changes that improve the Total Cost of Ownership (TCO) for key assets or resources.
- Serve as a trusted advisor and thought leader within the organization, providing strategic insights and recommendations to optimize GSE operations.
- Conduct scenario modeling and risk assessments to evaluate potential outcomes, inform mitigation strategies, and drive decisions that reduce downtime and operational risk.
- Continuously evaluate and improve operational processes through data analysis and statistical insights, ensuring efficiency and effectiveness in day-to-day operations.
- Clearly communicate project timelines, risks, issues, and key decisions to executives and senior management to ensure transparency and alignment.
- May perform other job duties as directed by Employee’s Leaders
- Skilled and proficient in BI tools such as Tableau, and advanced skills with ETL tools like Alteryx.
- Skilled and proficient with AWS Redshift, SQL, and querying large data sets
- Skilled in using statistical tools such as Python, R, or SAS for advanced analysis and modeling
- Ability to work with large datasets and conduct complex data transformations
- Excellent analytical and problem-solving skills with attention to detail
- Ability to communicate effectively with individuals and groups
- Ability to translate complex data into actionable insights
- Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
- Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions
- Skilled in demonstrating initiative, entrepreneurialism, and creativity
- Ability to view problems as an opportunity for improvement and demonstrate initiative
- Ability to perform job functions independently with limited supervision
- Required: High School Diploma or GED
- Expert-level experience, expansive and far-reaching knowledge in:
- Asset lifecycle management and equipment reliability analysis.
- Predictive maintenance strategies and machine learning models
- Consulting, corporate strategy, technology, product, or service design
- Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management
Preferred: Experience in Executive Deck Building
Preferred: Experience in Operations Analysis
- N/A
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to be or remain stationary in a forward and downward position
- Must be able to remain in a stationary seated position for under 50% of the time
- Must be able to remain in a stationary upright position for under 50% of the time
- Ability to traverse from one location to another (does not include travel to/from work)
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $125,900 per year to $139,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- High School Diploma or GED
- U.S. citizenship or current authorization to work in the U.S.; no sponsorship available
- Expert-level experience in asset lifecycle management and equipment reliability analysis
- Expert-level experience with predictive maintenance strategies and machine learning models
- Expert-level experience in consulting, corporate strategy, technology, product, or service design
- Expert-level experience in meeting and workshop development and management, deck writing, storyboarding, interviewing, issue analysis, data analysis, process design, and change management
- Skilled and proficient in BI tools such as Tableau
- Advanced skills with ETL tools like Alteryx
- Skilled and proficient with AWS Redshift and SQL
- Skilled in using statistical tools such as Python, R, or SAS for advanced analysis and modeling
- Must be at least 18 years of age
- Preferred: Experience in Executive Deck Building
- Preferred: Experience in Operations Analysis
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
