Sr. Global Account Manager (Morristown, NJ (Remote), NJ, US)

| Morristown, NJ, USA
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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create.

The richness of Avaya's global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at

About the Opportunity

As a Global Account Manager at Avaya, you will manage strategic relationships with key Fortune 100 companies. Your role involves building solid partnerships, articulating a clear vision, and driving business value. You'll operate strategically while implementing a broad strategy to earn customer acceptance and ensure a successful relationship.

You will be pivotal in driving revenue growth and expanding our market presence. Your expertise in cloud-based communication solutions will be instrumental in building loyal client relationships and exceeding sales targets.

Key Responsibilities:

  1. Customer Relationship Management:
    • Prospect, Partner, & Engage with the customer to build strategic relationships.
    • Identify and build trusted advisor relationships with key influencers and decision-makers, including CxOs.
    • Understand client pain points and propose tailored CCaaS and UCaaS solutions.
    • Coordinate executive & quarterly business review roadmaps and maintain long-term client relationships, ensuring customer satisfaction.
    • Travel is required for onsite meetings.
  2. Strategic Selling:
    • Sell at the most strategic level within the account.
    • Work closely with internal Avaya teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams, and professional services).
    • Define a CXO relationship strategy within the customer.
    • Represent Avaya Solutions as a thought leader in CCaaS and UCaaS.
    • Collaborate with technical teams to customize solutions based on client requirements.
    • Conduct product demonstrations and presentations to showcase value propositions.
    • Identify partnership opportunities with other ecosystem technology providers to grow the business.
  3. Leadership and Autonomy:
    • Operate with significant autonomy and discretion.
    • Make informed decisions during routine customer engagement.
    • Manage the sales pipeline in Salesforce.
  4. Negotiation and Agreements:
    • Maintain knowledge of Avaya's Cloud Solutions and 3rd Party Cloud Alliance partner ecosystem.
    • Participate in and lead negotiations and closing of customer master & cloud agreements & contracts.
  5. Product Insights and Requirements:
    • Understand and evangelize customer needs.
    • Provide feedback on customer & product requirements to the Portfolio maximization group.
    • Collaborate with marketing and communications to develop formal references, PR, and case studies: drive roundtable, seminar, and conference attendance across the customer base.

About You

  • Bachelor's Degree required; MBA or Master's Degree preferred.
  • Minimum of 8 years of experience in complex sales
  • Proven track record of success in developing and maintaining strategic partnerships with key clients.

Our Benefits include:Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.• Recharge & Refuel: We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.• Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.• Growth & Development: A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.• Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.

Equal Opportunities and Privacy Statement

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at

More Information on Avaya
Avaya operates in the Cloud industry. The company is located in Durham, NC and Thornton, CO. Avaya was founded in 2000. It has 14618 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 13 open jobs at Avaya, click here.
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