Sr. Forward Deployed - IT Product Manager

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career

Palo Alto Networks™ is a revolutionary and dynamic company creating next generation network security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you!

The role of a Sr Technical Product Manager is to work with business and IT leaders in defining the capabilities needed to support the growing customer success organizations at Palo Alto Networks. This role will also be responsible for transforming these capabilities defined into specifications or user stories for software developers.

Your Impact

• Lead AI-Driven Strategy: Drive leadership analytics for the Customer Experience portfolio, moving beyond traditional BI to leverage Generative AI and Predictive Modeling for portfolio optimization.

• First Principles thinking: apply first principles thinking to deconstruct complex business and technical challenges, deriving novel solutions from core, grounded on truths, cut through the noise and aligned to driving business outcome. 

• Executive presence: Frequently interact with executive leadership and are a master of clearly articulating value, progress, and where help is needed.

• Analytical Innovation: Combine research and data intuition to deliver deep insights on churn and upsell opportunities, utilizing AI to identify early-warning signals in unstructured customer data.

• Operational Excellence: Identify opportunities for process improvement and data automation (using LLMs for sentiment analysis or ticket categorization) to optimize costs and decrease turnaround time.

• Balanced Delivery: Drive high-stakes analytics initiatives while balancing urgent problem-solving with a proactive, AI-first technical vision.

Your Experience 

• Overall 8+ years of experience in Data/Analytics Domain

• Experience in Product management including managing delivery of data / analytics / AI products from start to finish

• Must have worked in Sales or Post-sales systems or analytics teams in the past

• Excellent attention to detail and proven ability to build simple, elegant and impactful Executive dashboards/products

• Demonstrated ability to thrive in fast-paced and ambiguous environments

• Strong background in AI/ML - well-versed in LLMs

• Ability to manage multiple tasks, projects, priorities, and deadlines

• Excellent analytical, written and verbal communication skills and master influencer through the use of data

• Team player with a can do approach

• Education: 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience

• Location: Must be local to the SF Bay Area (Hybrid/On-site as required).

The Team

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,500 - $208,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.