Senior Experience Strategist

CourtAvenue is an operating network of industry experts that are transforming the digital

landscape. We have a forward-looking, pragmatic vision. This vision focuses on creating significant

human experiences through the responsible use of strategy, data, technology, and creative.

At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data

scientists, and the habitually restless. We are dedicated and energized to design products and

services that transform businesses while optimizing them for growth. You will have the opportunity

to learn and grow within a culture that values innovation while focusing on redesigning the

experience between consumer and service (or product) by leveraging a fluid, seamless, and

thoroughly transparent engagement.

Qualities for Success

You thrive in an environment where innovation is the primary focus. You enjoy considering your

assignments through macro and micro views. You are adept at determining which perspective is

appropriate to use in a situation. You also love to drive clarity; ambiguity is a space of comfort. You

are excited about creating valuable, meaningful experiences for fellow humans. You also love

advocating for their needs and aspirations. Figuring out how emerging technologies might

strategically apply to user experience and then collaborating to bring experience design to life is

your idea of fun.

Responsibilities

• Collaborate with a cross-functional team to drive alignment and create human-centric experiences that deliver on business and brand strategies, user insights, and technology requirements.
• Research the problem space, identify user needs, and recommend client opportunities.
• Lead, facilitate and conduct research through various methodologies including contextual inquiries, interviews, workshops, moderated and unmoderated usability studies, as well as competitive UX analysis, feature audits, heuristic evaluations, etc.
• Synthesize research and strategic recommendations into a compelling presentation narrative.
• Translate data analysis and strategy recommendations into experience architecture (e.g., sitemaps & wireframes) and articulate research findings and strategic recommendations for design application (e.g., consult with design and development).
• Create experience journeys and roadmaps that bring the brand to life in a way that is meaningful to users.

Requirements

• 5-ish years of agency or consultancy experience with an understanding of a startup environment and the flexibility needed to be successful.
• Samples of work that demonstrate your ability to articulate strategy, experience architecture, and recommendations.
• Fluent in design tools (e.g. Figma, Miro) to produce architecture and experience documentation.
• Experience in the automotive industry is a plus.

Work Environment

• This role will work hybrid: both remote and with our team in our Los Angeles office (located in El Segundo).

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At CourtAvenue, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

CourtAvenue is an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.