The Role
The role involves managing loan disbursement processes, overseeing loan servicing lifecycle, and ensuring compliance and effective handling of service requests while managing outsourced staff.
Summary Generated by Built In
- Handling loan disbursement, Queue management and measurement of TAT.
- Manage life cycle of loan servicing processing which includes Collection, Pre-Closure Process, Loan Cancellation and other related activities which includes tracking of Service Requests.
- Incumbent should be able to create test scenarios for testing purpose for any system enhancement/development & have the experience of testing in depth.
- Exception monitoring on pending files receipt and PDD.
- Target on high % achievement on NACH, Manage EMI cycle, Resolve customer related query complaints, review for non recurrence.
- Vendor Management.
- Audit and compliance controls.
- Cross functioning on Volume days and effectiveness.
- The incumbent should have effective skills to handle and manage outsourced Staff.
- Managing & closure of Service requests with in TAT.
Experience: 3 to 5 years
Qualifications:
Graduation (Any Specialization)
Post Graduation (Any Specialization)
Skills Required
- Bachelor's degree in any specialization
- Master's degree in any specialization
- 3 to 5 years of experience in operations
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
