The Role
Manage end-to-end unsecured loan operations including disbursement, queue and TAT management, servicing lifecycle (collections, pre-closure, cancellations), exception monitoring, NACH/EMI management, vendor and outsourced-staff oversight, audit/compliance, and closure of service requests within SLA. Create and execute test scenarios for system enhancements and support cross-functional volume management.
Summary Generated by Built In
- Handling loan disbursement, Queue management and measurement of TAT.
- Manage life cycle of loan servicing processing which includes Collection, Pre-Closure Process, Loan Cancellation and other related activities which includes tracking of Service Requests.
- Incumbent should be able to create test scenarios for testing purpose for any system enhancement/development & have the experience of testing in depth.
- Exception monitoring on pending files receipt and PDD.
- Target on high % achievement on NACH, Manage EMI cycle, Resolve customer related query complaints, review for non recurrence.
- Vendor Management.
- Audit and compliance controls.
- Cross functioning on Volume days and effectiveness.
- The incumbent should have effective skills to handle and manage outsourced Staff.
- Managing & closure of Service requests with in TAT.
Experience: 3 to 5 years
Qualifications:
Graduation (Any Specialization)
Post Graduation (Any Specialization)
Skills Required
- 3 to 5 years relevant experience
- Graduation (any specialization)
- Post Graduation (any specialization)
- Experience creating test scenarios and conducting in-depth system testing
- Experience handling loan disbursement, queue management, and TAT measurement
- Experience managing loan servicing lifecycle: collections, pre-closure, cancellations, tracking service requests
- Experience with NACH/EMI cycle management and resolving customer queries/complaints
- Vendor management experience
- Experience with audit and compliance controls
- Experience managing and supervising outsourced staff
- Ability to close service requests within defined TAT/SLA
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
