The Role
Manage customer onboarding and account maintenance for individual and non-individual accounts, ensuring error-free processing, CKYC/Re-KYC compliance, TAT validation, data accuracy, MIS reporting, exception review, process improvement, and team training.
Summary Generated by Built In
On-boarding of Customers & processing all Customer Instructions
Responsibilities- Responsible for On-boarding and Maintenance of Non individual in particular and Individual accounts. Deliverable data management.
- Error Free processing of Account opening, Customer requests as per guidelines and ensure checks and controls.
- Regulatory guidelines on CKYC, Re-KYC are met. Validation of TAT Compliance and any exceptions are reviewed for closure with Team Lead.
- Review the data for accuracy and work on improvement to ensure that good data gets into system.
- Continuous effort to ensure data is accurate.
- Regular MIS on the process and exceptions to highlight for improvement and automation.
- Review of Exceptions / Rejects for bringing in improvement in process, control and education purpose.
- Training to the team on process adherence and controls.
Qualifications: Graduate / Post Graduate
Experience: 3 to 5 years
Skills Required
- Graduate or Post Graduate
- 3 to 5 years of relevant experience in account onboarding or operations
- Knowledge of CKYC and Re-KYC regulatory guidelines
- Experience in account opening and customer request processing with strong controls
- Proven ability to maintain data accuracy and prepare MIS reports
- Experience training teams on process adherence and controls
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
