Sr. Executive Assistant, Global People Services

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
At ServiceNow, our technology makes the world work for everyone-and our people make it possible. We are seeking a highly experienced and proactive Executive Assistant to support the Senior Vice President of Global People Services and the Vice President of Operations Service & Delivery.
The ideal candidate anticipates needs, brings structure to complexity, and creates space for the SVP and VP to focus on leading at scale. This is a high-impact role requiring exceptional judgment, professionalism, and the ability to thrive in a fast-paced, global environment.
What you get to do in this role:

• Provide high-level administrative and strategic support to the SVP, Global People Services and VP, Operations Service & Delivery
• Proactively manage a complex, rapidly evolving calendar-prioritizing time with intention and clarity
• Anticipate the executives' needs and take initiative to remove roadblocks, streamline decision-making, and keep priorities moving
• Coordinate demanding global travel and logistics with precision and foresight, ensuring seamless execution and contingency planning
• Prepare briefing materials, pre-reads, and communications for internal meetings, customer engagements, and executive forums
• Track key action items and follow-ups, ensuring accountability and visibility across the leadership team
• Use judgment to move at appropriate pace, remove blockers and expedite Global People Services' team performance
• Handle confidential information with the highest level of discretion and professionalism
• Serve as a liaison between the SVP, VP and internal stakeholders, partners, and customers-modeling ServiceNow's values in every interaction
• Partner with the Chief of Staff and senior leaders to support team operations, communications, and culture initiatives

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience supporting a senior executive (SVP level or above) in a global, fast-paced organization; experience in enterprise software, sales, or HR strategy functions strongly preferred
• Demonstrated ability to anticipate needs, exercise sound judgment, and operate independently with a high degree of ownership
• Track record of prowess in navigating organizations, including building relationships with peer EAs and team members to help overcome organizational silos or barriers
• Exceptional organizational and time management skills; ability to manage multiple priorities and pivot quickly
• Exceptional attention to detail and follow up
• Excellent written and verbal communication skills; executive presence and professionalism in all interactions
• Experience coordinating team offsites and events
• Flexibility on working hours with ability to accommodate global teams and meetings, on occasion
• Proficiency in Microsoft Suite, Zoom, and enterprise expense/travel tools such as Concur
• A high level of emotional intelligence, discretion, and commitment to confidentiality
• A collaborative, low-ego approach and a strong sense of purpose in enabling the success of others

FD21
For positions in this location, we offer a base pay of $124,700 - $218,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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