Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
Company Overview:
Today, there’s more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network, and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by employees spread across offices in Santa Clara, San Francisco, Seattle, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive, and interactive. Visit us at Netskope Careers and follow us on Twitter @Netskope and Facebook
Job Overview :
Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators. Netskope is looking for an experienced enterprise TAC engineer who is passionate and motivated to make an impact.
Job Responsibilities :
- Work with a world-class enterprise technical support team. Teams are spread across APAC, NAM and EMEA.
- Own and drive escalated support issues. Work on critical incident response tasks as required.
- Work on general support tickets as required.
- Work closely with support managers, engineering and product management on building/improving processes, procedures and tools.
- Drive weekly technical team calls along with other technical leads.
- Collaborate with various departments and participate in short and long term projects.
- Collaborate with other leads to share knowledge on the new issues observed and cascade this to the rest of the teams and field.
- Assist and mentor frontline support engineers.
Preferred Qualifications :
- B.E /B.Tech /M.Tech degree from a recognised and accredited university/college.
- Minimum 7+ years of experience in supporting large enterprise customers.
Preferred Technical Skills :
- Strong Networking background and knowledge. Extensive and in-depth knowledge of TCP/IP, HTTP/HTTPS, Cookies & SSL/TLS protocols
- Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN’s, DLP, SSO
- Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
- Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
- Good understanding of web technologies (JSON, XML, SOAP, REST, HTML5, Web Services, JavaScripts)
- Hands-on experience in traffic analysis tools like Fiddler, Wireshark.
- System/server-side experience for troubleshooting.
Desired Technical Skills :
- Hands-on experience in configuring & testing applications for SAML Single SignOn with various IDPs.
- Experience in WS-Fed & WS-Trust protocols is a plus.
- Prior experience of testing HTTP content rewrite solutions.
- Cloud Technology (Docker, Kubernetes, Opensource technologies).
- Working experience in Linux, Windows and Mobile environments.
- Strong familiarity with one of the scripting languages like Python or Java (Python preferred).
Additional Skills :
- Strong verbal and written communication skills. Able to communicate in an open, transparent and consistent manner with team and co-workers.
- Prior experience mentoring, guiding, managing junior team members
- Determined and ever ready to roll up sleeves to respond to the needs of customers proactively and promptly.
- Believe in innovation and out-of-the-box thinking to foster the originality of ideas.
- Prior experience working with Salesforce/Zendesk or other support portal tools
- Achievement orientated and willing to take responsibility for own actions.
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Netskope Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Netskope and has not been reviewed or approved by Netskope.
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Fair & Transparent Compensation — Pay is considered competitive in U.S. technical roles, with indications that total compensation benchmarks strongly versus peers. Employees are generally pleased with total compensation that includes pay, stock, equity, and benefits.
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Healthcare Strength — Health coverage offers multiple medical plan choices alongside dental, vision, disability, HSA/FSA, and EAP, and is often characterized as very good. Employer-verified plan options and regional choices reinforce the breadth and quality of coverage.
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Leave & Time Off Breadth — Time off includes flexible/unlimited PTO, paid holidays, and quarterly wellness days that support rest and flexibility. Paid parental leave is available, commonly cited at 12 weeks for birth parents and 8 weeks for non‑birth parents.
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What We Do
Netskope, the SASE leader, safely and quickly connects users directly to the internet, any application, and their infrastructure from any device, on or off the network. With CASB, SWG, and ZTNA built natively in a single platform, the Netskope Security Cloud provides the most granular context, via patented technology, to enable conditional access and user awareness while enforcing zero trust principles across data protection and threat prevention everywhere. Unlike others who force tradeoffs between security and networking, Netskope’s global security private cloud provides full compute capabilities at the edge. Netskope is fast everywhere, data-centric, and cloud-smart, all while enabling good digital citizenship and providing a lower total-cost-of-ownership.
