At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function
The Senior Software Engineer is responsible for all aspects of the development of platforms and applications. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, this Senior Software Engineer leads the design, development, testing, publishing, and/or support of different cloud-based products and solutions and serves as subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer works closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Additionally, this role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and leads the implementation of new solutions.
Principal Duties and Essential Responsibilities
- Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture and performance
- Distill requirements from feature level into implementation level tasks
- Develop features using best practices and ensure it fits with the architecture for the product
- Ensure the right work is being done - ensure product qualities such as unit tests, automation, throughput, capacities, security & performance will be sufficient
- Ensure design and implementation work meets the stakeholder’s requirements
- Ensure that the feature design is correct for operations, as well as deployment and sustainability
- Support departmental and team initiatives
- Work with Team Technical Architect and Lead to define, document, and communicate coherent feature design
- Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
- Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement
- Take responsibility for technical implementation and decision making including the delivery of features
- Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
- Review documentation and guides created by more junior members of the team
- Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team
- Ensure stakeholders understand feature architecture
- Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths
- Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.
- Prioritize and resolve technical problems and assist others with the same
- Ensure the prioritization of scope (including defects) is understood
- Understand the development process and suggest improvements to it
- Identify areas of technical risk in a feature and options to de-risk
- Support opportunities to address technical debt as part of a release
- Support the design process and ensure it complies with product architecture
- Support planning as regards estimates, dependencies, risk areas, and sequencing tasks
Minimum Requirements
- Bachelor’s degree in computer science / software engineering (or similar)
- 5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing
- Proven track record of delivery of complex features end-to-end
- Experience mentoring mid to entry level engineers and influencing technical direction within a cross-functional squad
- Strong proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate)
- Solid understanding of RESTful API design, OAuth 2.0/JWT, and microservices patterns
- Strong working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design and query optimization. Solid exposure to NoSQL stores (Redis, Elasticsearch, MongoDB)
- Experience consuming LLM APIs, prompt engineering, or integrating AI-powered features into production workflows
- Strong debugging skills of performance/memory leaks/crash/Multi-threaded/Algorithms.
- Experience with source control tools (GIT, SVN or similar)
- Experience with containerized runtime environments: Docker, Kubernetes
- Experience with compiling and continuous integration tools like : Eclipse/IntelliJ, Visual Studio, Maven, Jenkins, Artifactory or other continuous integration/build/static code analysis tools
- Excellent teamwork, self-learner and self-managed
- Strong interpersonal skills, high communication skills
- Clear and concise written and verbal communication in English; comfortable presenting technical plans to engineering and product stakeholders
Preferred Requirements
- Experience in full stack development
- Experience in Node.js programming language
- Experience in JavaScript/TypeScript with hands-on React experience (hooks, context, Redux or equivalent).
- Experience with Cloud hosting services: AWS, Azure, or GCP
- Experience with Application Performance Management systems: DataDog, NewRelic, AppDynamics, ELK
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About the TeamVerint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering
Skills Required
- Bachelor's degree in computer science/software engineering or similar
- 5 years experience in design and programming large scale applications
- Proven track record of delivery of complex features end-to-end
- Strong proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate)
- Solid understanding of RESTful API design, OAuth 2.0/JWT, and microservices patterns
- Strong working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design and query optimization
- Experience consuming LLM APIs, prompt engineering, or integrating AI-powered features into production workflows
- Strong debugging skills of performance/memory leaks/crash/Multi-threaded/Algorithms
- Experience with source control tools (GIT, SVN or similar)
- Experience with containerized runtime environments: Docker, Kubernetes
- Experience with compiling and continuous integration tools
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
