At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The primary purpose of this position is to install and maintain mainframe DB2 software. This position will also estimate and plan for installation and upgrade activities as well as new customer transition projects.
* What you will do:
* Ensures system improvements and/or modifications are implemented
* Provides technical assistance regarding Disaster Recovery exercises and Business Continuity Processes Develops, enhances, and supports technical approaches that allow audits and scalable implementations of large, complex mainframe environments
* Identifies and resolves performance issues
* Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
* Participates in ongoing development and improvement of installation standards
* Works with project managers in the development and implementation of project plans and timelines
* Addresses and updates customer incident tickets and changes orders providing internal management and customer account managers with status information
* Provides team members with technical training and/or mentoring
* All CDW employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with CDW policies, standards, and procedures related to security and report security violations to the appropriate CDW authority.
* Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment
* What we expect of you:
* Bachelor's degree and at least 5 years of IT engineering work experience performing DB2 system management functions (software installations, version upgrades, product maintenance, configuration and administration management) . Provide primary support for reported problems related to DB2, QMF and related OEM software products. Fulfill service requests (SRs) for mainframe z/OS customers as they pertain to DB2, QMF, and related OEM software products to include:
* Experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management), OR
* 9 years IT Engineering experience, including 5 years of IT engineering work experience performing DB2 system management functions (software installations, version upgrades, product maintenance, configuration and administration management). Provide primary support for reported problems related to DB2, QMF and related OEM software products. Fulfill service requests (SRs) for mainframe z/OS customers as they pertain to DB2, QMF, and related OEM software products to include:
* Demonstrated ability in Install IBM DB2 software.
* Demonstrated ability to install, maintain, and support mainframe products from vendors such as IBM, Computer Associates, Compuware, BMC, etc.
* Demonstrated ability to transition customers to ensure all technical issues are addressed to reach expected progress of transition date
* Demonstrated ability to execute tasks associated with any customer's disaster recovery plans
* Demonstrated communication and presentation skills
* Knowledge of assembler, a plus Pay range: $104,550 - $148,190 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials #LI-TP1
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com.
Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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