The Role
This role involves maintaining IT infrastructure across datacenters, providing technical support, and managing network services for internal and external clients.
Summary Generated by Built In
PURPOSE OF THE JOB
To implement, monitor and maintain IT infrastructure
/services which is deployed at various datacenters for providing applications
services to internal and external client. Internal clients are Product
R&D/Engineering, PMG, Delivery and Tech support teams. External clients are
business clients whose services are either hosted from our datacenter or
provided at onsite.
JOB RESPONSIBILITY
- Lead resolution activities with customers, provide support in your area of expertise.
- Deliver a range of technical support services to our internal and external customers.
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
- Handle support issues promptly and appropriately, escalate issues according to established procedures
- Implement , configure, and maintain VMware environment , Servers (Linux/Windows) on both VM & physical nodes,
- Implement, configure, and maintain Network routers, routing policies, Network switches, Switching policies, firewalls & policies in heterogeneous complex environments.
- SAN environment and service management
TECHNICAL/FUNCTIONAL SKILLS
- Hands on experience in maintaining Virtualized and non – virtualized datacenter server environments
- Hands on with Linux OS, Linux Clustering, HA environments installation , support, and administration.
- Hands on with Windows Server OS, windows Clusters, HA environments installation, support, and administration.
- Hands on experience in network technologies and maintaining Cisco / HP /Dell routing and switching platforms. Configuration of Cisco routers, Switches, Load Balancers, VOIP devices, Cisco Unified Communication Manager for VOIP Applications, Cisco PIX firewall series
- Hands on experience is configuring and maintaining of TCP/IP Protocols like TCP/IP, RIP, IGRP, EIGRP, OSPF, BGP, TFTP, FTP, SMP, DNS, NTP, LDAP, HSRP, VRRP etc.
- Hands on experience in Network security, VPN and related
service using IPSEC, SSH, SSL AAA, TACACS+, and RADIUS, DES, 3DES, AES, MD5
etc.
Requirements
- Good analytical skills and communication skills. Ability to identify the problems and find creative solution within in the timeline.
- Effective hardware and software problem solving abilities
- Display empathy and positive regard for others in written, verbal and non-verbal Communications.
- Work effectively with colleagues by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
- Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
Skills Required
- Hands on experience in maintaining Virtualized and non-virtualized datacenter server environments
- Hands on with Linux OS, Linux Clustering, High Availability environments installation, support, and administration
- Hands on with Windows Server OS, Windows Clusters, High Availability environments installation, support, and administration
- Hands on experience in network technologies and maintaining Cisco/HP/Dell routing and switching platforms
- Hands on experience is configuring and maintaining of TCP/IP Protocols
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Panamax Inc. is a global leader in developing FinTech and telecommunication technologies for telecom operators, offering solutions for digital transactions, switching, billing, fraud management, and revenue assurance.
.jpeg)
