The Role
Provide Tier 3 operational support for HPC compute clusters: incident/change management, firmware/software maintenance, performance assessment, cross-team troubleshooting, vendor escalation, customer communication, documentation, on-call rotation, and training/certification completion.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The High-Performance Computing Compute Engineer is primarily responsible for the overall health and maintenance of the physical cluster and server technologies in our managed services customer's environments. Our Compute Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.
Principal Duties and Responsibilities
- Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
- Plan and perform software and firmware maintenance activities
- Assess customer environments for performance and design issues and propose resolutions
- Work across technical teams to troubleshoot complex infrastructure issues
- Create and maintain detailed documentation
- Serve as a subject matter expert and escalation point for compute technologies
- Work with vendors to resolve compute issues
- Communicate with customers and internal team with transparency
- Participate in on-call rotation
- Completion of training and certification as assigned to further skills and knowledge
Education and Experience
- Bachelor’s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
- 5+ years of advanced Linux administration and troubleshooting
- 5+ years managing RedHat OpenShift Kubernetes and Virtualization clusters
- 5+ years of expert level experience managing infrastructure in high-performance computing environments including configuration, troubleshooting, and best practice
- 2+ years of experience with Nvidia DGX preferred
- Experience with HPC schedulers (e.g., SLURM, Kubernetes, PBS, Run:ai) required
- Proficient in physical server environments
- Experience configuring, maintaining and troubleshooting containers
- Experience with storage technology (e.g., Ceph or Vast Data Platform) and distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS)
- Experience with machine learning or data science workflows in HPC/AI environments
- 1+ years working with monitoring platforms (e.g., Prometheus, Grafana); Elastic Observability experience is a bonus
- 1+ years working with an enterprise ITSM system: Service Now is a bonus
- Previous experience with automation tools such as Ansible, Puppet, or Chef a plus
- Managed Services or consulting experience is required
- Strong background with customer service
- High level problem-solving and communication skills
- Strong oral and written communications skills
- Related Linux, Nvidia, Scheduler, Containerization, Virtualization, and Clustering certifications are a bonus
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
Skills Required
- Bachelor's degree or equivalent in Information Systems or related field (or equivalent experience/skills)
- 5+ years advanced Linux administration and troubleshooting
- 5+ years managing RedHat OpenShift, Kubernetes, and virtualization clusters
- 5+ years managing infrastructure in high-performance computing environments (configuration, troubleshooting, best practices)
- Experience with HPC schedulers (e.g., SLURM, Kubernetes, PBS, Run:ai)
- Proficiency with physical server environments
- Experience configuring, maintaining, and troubleshooting containers
- Experience with storage technologies (e.g., Ceph, Vast Data Platform) and distributed file systems (Lustre, GPFS, NFS, GlusterFS)
- Experience with machine learning or data science workflows in HPC/AI environments
- 1+ years working with monitoring platforms (e.g., Prometheus, Grafana)
- 1+ years working with an enterprise ITSM system
- Managed Services or consulting experience
- Willingness to participate in on-call rotation and complete assigned training/certification
- 2+ years experience with Nvidia DGX
- Experience with Elastic Observability
- Experience with ServiceNow
- Experience with automation tools (Ansible, Puppet, or Chef)
- Related Linux, Nvidia, Scheduler, Containerization, Virtualization, and Clustering certifications
- Strong customer service, problem-solving, and written/oral communication skills
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
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