SUMMARY:
The Sr eCommerce Support Analyst works to satisfy all levels of customer issues within existing ecommerce technology. This role identifies the root cause of customer issues, sends the defect information to IT, and translates user testing and customer support feedback into feature/function requirements.
JOB DUTIES
- Supports website day-to-day activities with potential and existing eCommerce customers who may have issues with the online experience.
- Supports Motion employees as they register and onboard website Customers.
- Analyzes complex potential problems and breaks them down to communicate with the IT department.
- Provides support to software developers in understanding software enhancements and test cases.
- Recommends improvements to strategy, application usage, or process applying knowledge of the business processes in various functional areas.
- Provides process documentation and may mentor less experienced employees
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree and three (3) to five (5) years of experience or and equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Good customer service and communication skills
- Industry and customer support experience preferred
- Proficient in Microsoft Office suite
- Ability to mediate and resolve conflict
- Knowledge of eCommerce portals and supporting back end systems
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
What We Do
Genuine Parts Company (GPC), founded in 1928, is a global service organization engaged in the distribution of automotive and industrial replacement parts. We serve hundreds of thousands of customers from a network of more than 10,000 locations in 14 countries and have approximately 50,000 employees.
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